Front Office Assistant
Orlando Health
Front Office Assistant
Orlando Health
Posted 3 months ago
Full Time
Orlando, Florida
In Person
Smart Summary
Responsibilities
The Front Office Assistant supports daily ambulatory operations by managing patient registration, scheduling appointments, and handling referrals. They are also responsible for processing medical records and ensuring a professional patient experience.
Qualifications
You have a high school diploma or equivalent and at least six months of experience in a clerical, general business, or customer service setting. You will be responsible for supporting daily office operations, including patient registration, scheduling appointments, and handling telephone calls.
Must Have Skills for ATS
patient registration
appointment scheduling
medical records
telephone coverage
customer service
Job Description
Position Summary
Position: Front Office Assistant
Shift: Full time | Day shift
Department: OHIC Osceola Imaging Ctr
Location: 102 W Pineloch Ave
Summary
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Responsibilities
Essential Functions
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists billing service as requested.
Qualifications
Education/Training
- High School graduate or equivalent.
Licensure/Certification
- None.
Experience
- Six (6) months experience in a clerical office, or general business, and/or customer service setting
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