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Operations Manager

Genesis Health Clubs

Posted 3 months ago

Full Time

Boulder, Colorado

In Person

Smart Summary

Responsibilities

Manage day-to-day front desk operations, including staff recruitment, training, and scheduling. Ensure high-quality customer service, member retention, and the driving of retail revenue within the club.

Qualifications

You have 1-2 years of customer service experience and are comfortable with cash handling and credit cards. You are available to work weekends, evenings, and holidays, and possess the ability to build a team atmosphere and drive revenue through retail sales.

Must Have Skills for ATS

Customer service

Cash handling

Credit card processing

Retail sales

Job Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
This position will be responsible for the day-to-day operations of the Front Desk including hiring, recruiting, scheduling and training new Front Desk employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.  Duties and Responsibilities:
  • Manage club follow ups to ensure members are not past due and current
  • Executes procedures as outlined by front desk manuals
  • Assist Club Manager with all club operations as needed
  • Responsible for daily register deposits
  • Maintains office supply order
  • Responsible for desk inventory
  • Responsible for submitting product orders
  • Attends all staff and club meetings and events
  • Establish and maintain professional relationships with members and staff
  • Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
  • Ensures front desk is clean, maintained and organized at all times
  • Ability to respond quickly and appropriately to emergency situations
  • Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)
  Expectations:
  • Present a professional demeanor at all times when representing the Genesis Health Clubs
  • Provide input in developing strategies to support club goals and objectives
  • Develop and build a team atmosphere among staff and departments
  • Ability to respond to common inquiries or complaints from members
  • Attend all social functions within the club
  • Participate in group classes and regular exercise
 Job Requirements: 
  • Available to work weekends and evenings and holidays
  • Ability to work well with others
  • Experience in cash handling and credit cards
  • 1-2 Years’ experience in customer service function
  Physical Requirements: 
  • Ability to stand for long periods of time
  • Ability to lift up to 45 pounds
  • Ability to communicate with guests and other associates, including reading, writing and speaking

Genesis Health Clubs

Genesis Health Clubs, a leader in the fitness industry, is the largest privately held health club enterprise in the country and encourages people of all ages to live a better life through physical fitness and sports. Based in Wichita, Kansas, Genesis owns 70 health clubs in eleven states and continues expanding rapidly. Genesis offers results-based personal training, innovative group fitness classes, and state-of-the-art equipment. Many locations also offer tennis and aquatics.
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