Customer Service Representative I (VA)

BRANCH OPERATIONS

DEPARTMENT: 

Branch Operations 

REPORTS TO: 

Branch Manager at any of the bank’s locations or Head CSR

SUPERVISES: 

None

SUMMARY: Provides basic cash receipt and payment services in accordance with financial institution procedures.

CSR I

MAJOR DUTIES&
 RESPONSIBILITIES:

• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
• Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, Cashier’s checks and money orders.
• Receives mortgage, consumer loan and other payments and ensures the payments match balances due and are posted using proper transaction codes. Enters payments into computer. Generates customer receipts.
• Issues money orders and Cashier’s Checks.
• Assists in the bank-by-mail function, where available
• Places holds on accounts for uncollected funds.
• Counts, checks and packages coins and currency.
• Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary.
• Ensures that the CSR station is properly stocked with forms, supplies, etc.
• Reports malfunctions of CSR terminals and other equipment used at the CSR station.  
• Is responsible for checking night depository bags and recording proper information on the financial institution’s forms.
• Responsible for performing or assisting with ATM stocking/balancing, coin machine balancing, and utility bill processing/balancing.
• Assists customers with debit card issuance and activation. 
• Through on-the-job training and attendance in approved classes, gains understanding of any applications of Federal and State laws concerning the processing of negotiable instruments. 
• Develops a strong working knowledge of all consumer regulations, including: Regulation CC, E, BSA, Privacy, Uniform Commercial Code, and State Statutes.
• May be assigned other duties as deemed necessary. 

 EDUCATION & 

EXPERIENCE:

• High school diploma or equivalent.
• Successful completion of in-house training program (if available) or other approved training program.
• Ability to communicate in English (orally and in writing) 
  • Bilingual in English/Spanish is a highly preferred skill for the position . 
    • Working knowledge of bank technology and equipment, including cash recyclers, interactive teller machines, etc.

FNB Bank is an EOE/AA employer. We will not discriminate in our employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.