Overview

Join our team as a day shift, full-time, HOPD Administration Customer Service Coordinator (CSC) in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

Heart Hospital of New Mexico at Lovelace Medical Center is New Mexico’s only hospital dedicated exclusively to cardiovascular care, including the state’s only facility performing left ventricular aortic device (LVAD) implant and a state-of-the-art hybrid operating room.

Responsibilities

Provide direct customer service and front desk assistance for assigned departments, including but not limited to admitting, registering, scheduling, and verifying insurance.
Handled customer account transactions, provided customer assistance, and performed and/or oversaw cashiering operations.
Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications

Job Requirements:

High School Diploma or GED equivalent.
One (1) year of previously related experience.
Medical Terminology knowledge.
Knowledge of office procedures.
Knowledge of insurance plans.

Preferred Job Requirements:

Associate’s Degree in a related field of study.
Heart Saver.
Previous medical office experience.

For nearly 100 years, Lovelace Health System has set new standards of care in New Mexico through revolutionary advances in medicine and surgery. Today, that legacy of accomplishment continues in our commitment to advanced technology and sensitive care. At Lovelace, we believe that each encounter with a patient or health care consumer offers an opportunity to make a difference in their health and well-being – and in our reputation for caring, customer service and positive outcomes. We've made investments in technology and programs to meet Albuquerque's evolving needs. With a network of acute care hospitals and Lovelace Medical Group clinics, we serve patients throughout the greater Albuquerque and Rio Rancho metropolitan area, as well as Roswell. We not only strive to be the provider of choice for patients, but employer of choice for health care professionals in New Mexico.

Customer Service Coordinator / CSC Administration

Customer Service Coordinator / CSC Administration

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