Overview

The Coordinator I will provide coordination and administrative support to department teams andmanagement. Performs a variety of general clerical duties, including data entry, reportgeneration, manage and respond to call inquiries, manage internal Helpdesk inquiries, manageand assign follow up inquiries from other departments, creates and revises desktop protocols, anddevelops forms and presentations.

Responsibilities

▪ Provides administrative support to management and general office and clerical duties asneeded to support the department.▪ Documents desk procedures and updates annually to ensure content is current.▪ Enters data into various software systems. Maintains and updates all databases in useaccurately. Uploads department documents and files to SharePoint ensuring content isorganized and up to date.▪ Processes inventory by receiving and scanning documents, assigning numbers, andtracking completion dates using Excel and other tools.▪ May process documents within scope of authority within the current platform.▪ Responsible for tracking and managing all follow-up inquiries from other departmentsand assigns and/or completes timely.▪ May maintain Health plan updates within the system when applicable to work assignmentand or requested.▪ May maintain work assignment grid and make assignments as outlined.▪ Produces and maintains correspondence, forms, reports, and other needed documentation.▪ Verifies member eligibility both electronically and using online systems.▪ Intakes information over telephone from providers for referrals and authorizations.▪ Performs general office and clerical duties as needed to support the department; opens,sorts, date stamps, and distributes mail; answers telephones and determines urgency andpriority of requests, questions, and issues; routes calls to appropriate staff in a courteousand professional manner; copies, faxes, files, and generates routine letters to providersand members.▪ Coordinates meetings, including but not limited to, creating agendas, taking minutes, andsetting up conference rooms.▪ Other duties as assigned.

Qualifications

Education and Experience

High School Diploma or equivalent. One (1) year of related experiencein the medical/clerical field; or equivalent combination of educationand experience. Experience in phone-based customer service may bepreferred.

Special Skills, Licenses and Certifications

Excellent written and oral communication with problem solving skills.Proficient data entry, telephone, and computer skills, includingproficiency in multiple software applications including MicrosoftOffice Suite and SharePoint. Ability to work within an interdisciplinaryteam structure and function in a fast-paced environment whilemanaging multiple priorities and meeting deadlines. Strongorganizational skills required. Excellent interpersonal and customerservice skills. Bilingual skills in Spanish, Tagalog, or Russian may bepreferred.

Performance Based Competencies

Excellent written and verbal communication skills. Ability to followestablished procedures and protocol. Ability to communicateeffectively with coworkers, physicians, and health care providers.Must be able to work in a fast-paced environment and maintaincourtesy and composure when dealing with internal and externalcustomers. Ability to function effectively with frequent interruptionsand direction from multiple team members.  

Work Environment And Physical Demands

Daily use of telephone and computer for most of the day. Standardcubicle workstation with a shared common area. Ability to use acomputer keyboard. Must be able to lift, move, or carry objects ofvarying size, weighing up to 10 lbs.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE

$27.56 - $32.38

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.