Technical Intern

SAIC

Posted 2 days ago

Internship

San Diego, California

Fully Remote

Smart Summary

Responsibilities

The intern will support the Network and ITSM teams by monitoring network performance, configuring equipment, and managing IT service processes. Key tasks include documenting network operations and maintaining the ServiceNow CMDB for data accuracy.

Qualifications

You have experience in network monitoring, troubleshooting, and configuration, as well as familiarity with IT Service Management (ITSM) processes like incident, problem, and change management. You are also skilled in documenting network operations and processes and working with tools such as ServiceNow.

Must Have Skills for ATS

Network Monitoring

Troubleshooting

Network Configuration

Routers

Switches

Firewalls

Network Diagrams

Incident Management

Problem Management

Change Management

Configuration Management

Asset Management

Knowledge Base Management

ServiceNow

CMDB

Job Description

SAIC is seeking interns for Summer 2026. This internship provides an exciting opportunity to work on cutting-edge projects and gain hands-on experience in the field. This is a paid internship opportunity as part of the Network and ITSM Team on the SAIC contract with the County of Orange.
 

What is in it for you?
•    Mentorship from corporate professionals who build technical solutions for business partners
•    Training through a structured learning curriculum which includes formal Business Development professionalization and skills development
•    Coaching and professional development feedback intended to enhance your skills and likelihood of success in a competitive corporate environment
Responsibilities:
            Network Team
•    Contribute individually and/or as a team member to support our customer’s unique mission needs
•    Work with key stakeholders to accomplish goals and objectives to support SAIC’s project/program portfolio
•    Build awareness and experience of key capability skills in support of SAIC business efforts
•    Conduct data and process analysis to support development of key solutions
•    Participate in team meetings and contribute to discussions in these technical fields

           ITSM Team
•    Incident Management
•    Problem Management
•    Change Management
•    Configuration Management
•    Asset Management
•    Knowledge Base Management
•    Process and Procedure Documentation
•    Reporting
•    ServiceNow Management
•    Service Delivery Management


Below are the technology focus areas: 
•    Assist in Network Monitoring and Troubleshooting: Support the Network team in monitoring network performance and diagnosing issues, including identifying and resolving connectivity problems, latency, and bandwidth usage.
•    Participate in Network Equipment Configuration and Deployment: Gain hands-on experience in configuring routers, switches, firewalls, and other networking equipment, ensuring compliance with departmental standards and project requirements.
•    Document Network Operations and Processes: Contribute to creating and maintaining detailed network diagrams, system documentation, and customer-facing reports to support operational accuracy and continuity.
•    Incident Management Analyst will review, monitor and report on adherence, and provide support as required
•    Be involved in driving root cause investigations for high impact/high visibility issues.
•    Collaboratively develop creative and meaningful resolutions to problems, creating the best results for our customers and the company.
•    Contribute to the design of new processes, data modeling, reports, policies, and procedures across operational, support, and other adjacent teams.
•    Assist in collecting, verifying, and updating Configuration Items (CIs) in the CMDB.
•    Ensure data accuracy, completeness, and consistency in ServiceNow CMDB records.
•    Collaborate with IT teams to identify and document infrastructure components, relationships, and dependencies.
•    Assist in collecting, verifying, and updating Configuration Items (CIs) in the CMDB.
 


SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

SAIC

SAIC® is a mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion.

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