Description

Kelli's is seeking a Summer IT Intern to support technology initiatives that help drive our retail store operations. This internship is an excellent opportunity for a student interested in information technology, retail systems, point-of-sale (POS) technology, help desk support, and systems administration. This will be a paid internship and individuals must be able to work 20 hours per week Monday-Friday.

The Summer IT Intern will work closely with our IT team to assist with the preparation, configuration, testing, and deployment of POS systems for our gift shop locations. In addition, the intern will support day-to-day help desk requests and gain hands-on exposure to infrastructure, hardware, and systems administration projects while shadowing experienced IT professionals.

Key Responsibilities

• Assist with setting up and configuring POS systems for gift shop locations. 
• Prepare store workstations, peripherals, receipt printers, scanners, payment terminals, and related equipment. 
• Help test POS functionality before deployment to store locations. 
• Assist with inventory, labeling, documentation, and asset tracking of IT equipment. 
• Provide light help desk support for basic user and store technology issues. 
• Help troubleshoot hardware, software, printer, and connectivity issues under supervision. 
• Shadow IT staff on systems administration tasks, including server, network, security, and application support. 
• Assist with documentation of processes, equipment setups, and troubleshooting steps. 
• Support ongoing IT projects as assigned.

Requirements

Qualifications

• Interest in information technology, computer systems, networking, or retail technology. 
• Basic understanding of Windows PCs, printers, and common office applications. 
• Strong attention to detail and willingness to follow documented procedures. 
• Good communication and customer service skills. 
• Ability to lift and move computer equipment as needed. 
• Dependable, organized, and eager to learn. 
• Prior IT coursework, technical program enrollment, or hands-on computer experience is preferred but not required. 

What You’ll Learn

• Retail POS system setup and deployment. 
• Real-world help desk support processes. 
• Basic troubleshooting of hardware, software, and network issues. 
• IT asset management and documentation. 
• Exposure to systems administration, infrastructure support, and retail technology operations. 

Work Environment

This role will primarily support internal IT operations and store technology preparation. Some tasks may involve hands-on equipment setup, testing, and coordination with store support teams.