Service BDC for Outbound Calls

Orland Toyota

Posted 3 months ago

Full Time

Tinley Park, Illinois

In Person

Smart Summary

Responsibilities

Manage outbound calls and professional email correspondence to set appointments for vehicle demonstrations. Assist customers with vehicle selection and direct them to appropriate product information resources.

Qualifications

You have excellent verbal and written communication skills, and are proficient with Microsoft Word, Excel, and Outlook. You must possess strong time management and prioritization skills, with the ability to multitask and hit sales quotas.

Must Have Skills for ATS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job Description

The Kowalis family opened the doors of its first dealership in the 1970's and so began their mission to make the car shopping process easier. From the Service Department to the Showroom, the Kowalis family simplified every process and created a high-end customer experience. In fact, it's dedication to world-class service that makes Kowalis Auto Group a positive place to shop and to work. We have a high employee retention rate and many of our employees have been here for decades. We believe that when you treat people right, those good works come full circle. 

Today, Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still a #1 priority.
 

BENEFITS 

  • Health
  • Dental
  • Vision
  • Life
  • 401k with match
  • Paid vacation
    Responsibilities
  • Handle outbound calls
  • Respond to emails in a professional, well-spoken manner
  • Assist customers in appropriate vehicle selection, providing industry knowledge and the highest level of customer happiness
  • Conceptualize and understand the psychology of internet customers and work with them accordingly to set appointment for a proper vehicle demonstration
  • Direct customers to product information resources, including those available on the internet
  • Deliver inquiries/messages intended for other sales personnel and departments promptly
  • Other duties as assigned
Qualifications
  • Excellent verbal and written communication skills
  • Proficient with Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and ability to multitask required
  • Ambitious, goal oriented mentality and eager to improve
  • Ability to hit sales quotas and closing percentages
  • Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Orland Toyota

The Kowalis family opened the doors of its first dealership in the 1970s and so began their mission to make the car shopping process easier. From the service department to the showroom, the Kowalis family simplified every process and created a high-end customer experience. In fact, it’s our dedication to world-class service that makes Kowalis Auto Group a positive place to shop and to work. We have a high employee retention rate and many of our employees have been here for decades. We believe that when you treat people right, those good works come full circle. When you shop at any Kowalis Auto Group location, you can expect to be treated like one of our own. Today, Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still our No. 1 priority. We stand behind our products and services and that’s why we are proud to offer an extensive selection of new Lexus and Toyota vehicles. We also offer financing and genuine Lexus and Toyota repair and maintenance. Truly, Kowalis Auto Group is your one-stop shop for all things automotive! With three convenient locations, there’s no reason not to give Kowalis Auto Group a closer look. Come visit us at Lexus of Orland, Lexus of Merrillville or Orland Toyota!
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