A Corporate Receptionist is the voice of Starkey, serving our customers by providing the “Human Touch” of answering every call and greeting campus guests in a professional, friendly and efficient manner. Our team will act as a support system for internal and external customers.  Company knowledge is key to executing this goal and directing the customer accurately and efficiently. Responsible for upholding the values and culture of the department through positivity and teamwork.  Our team serves our customers with passion, purpose and excellence while adhering to company policies and procedures.

This position is based at our Global Headquarters in Eden Prairie, MN with the hours of 10:30am-7pm M-F.

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.  

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here’s a video about the people behind Starkey’s groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0 

Responsibilities: 

• Transfer calls to internal teams and employees
• Check in and provide badges for visitors
• Direct visitors to the correct location/building
• Provide information and support to internal employees
• Occasional misc. tasks to support internal teams
• Perform consistently in measured core areas
• Support department service level goals
• Ensure quality and accuracy in work
• Above and beyond service to internal and external customers
• Support our Starkey Mission and Customer Service Core Values
• Adhere to and support our policies, procedures and work requirements
• Adhere to and support the guidelines outlined in our Employee Guidelines and Market Development Handbook
• Play an active role in developing professionally
• Other duties/responsibilities as assigned

Requirements: 

Minimum Education, Certification and Experience Requirements

• Education
  • High School Degree or equivalent required
• Experience
  • Minimum 1 year of receptionist/customer service experience desired

Knowledge / Technical Requirements 

• Strong computer foundation with ability to multi-task between numerous applications

Competencies, Skills & Abilities 

• Previous experience where attention to detail is necessary for job success
• Excellent communication skills and ability to resolve conflict
• Proven record of exceeding customer’s expectations in a fast-paced environment
• Some Microsoft Office 365 knowledge

Salary:

The annual salary for this position is between $19.23- $21.63/hr.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results.  There is no guarantee of payout.   

Benefits:

The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.

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