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Oficial de Retención

TPIS

Posted 3 months ago

Full Time

Bayamón, Puerto Rico

In Person

Smart Summary

Responsibilities

The Retention Officer is responsible for developing and executing strategies to ensure student and client satisfaction and retention. This includes providing continuous follow-up, administrative guidance, and collaborating with departments to improve the overall participant experience.

Qualifications

You have a Bachelor's degree (BA) or Associate's degree (GA) in Business Administration. You possess excellent oral and written communication skills and basic computer knowledge. Experience in customer service is preferred, along with the ability to work in a team and manage multiple tasks.

Must Have Skills for ATS

Administracion de Empresas

Servicio al cliente

Paquete Office

Job Description

Descripción General

El/la Oficial de Retención será responsable de desarrollar y ejecutar estrategias dirigidas a la retención y satisfacción de estudiantes/clientes, ofreciendo seguimiento continuo y apoyo en los procesos institucionales. La persona seleccionada trabajará de manera colaborativa con diferentes departamentos para promover una experiencia positiva y fomentar la permanencia de los participantes.

Responsabilidades

  • Dar seguimiento a estudiantes/clientes para promover su retención y continuidad.
  • Orientar y asistir en procesos administrativos y de servicio.
  • Identificar necesidades, situaciones o riesgos que puedan afectar la permanencia.
  • Mantener comunicación efectiva y profesional con estudiantes/clientes.
  • Documentar gestiones y actualizar información en sistemas institucionales.
  • Colaborar con actividades, campañas y proyectos relacionados con retención y servicio.
  • Preparar informes y apoyar en tareas administrativas según sea requerido.

Requisitos

  • Bachillerato (BA) o Grado Asociado (GA) en Administración de Empresas.
  • Excelentes destrezas de comunicación oral y escrita.
  • Experiencia en servicio al cliente o áreas relacionadas preferiblemente.
  • Conocimiento básico en computadoras y programas de oficina.
  • Capacidad para trabajar en equipo y manejar múltiples tareas.

Habilidades Deseadas

  • Organización y atención al detalle.
  • Empatía y orientación al servicio.
  • Capacidad para resolver problemas y dar seguimiento efectivo.
  • Actitud profesional y proactiva.

TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.

TPIS

20km away from metropolitan Kuala Lumpur, Templer Park International School is a Park School situated over 17 acres near Templer Park's rainforest reserve embracing vast green areas and lakes. TEMPLER PARK INTERNATIONAL SCHOOL aspires to provide a unique combination of a comprehensive quality education and moral teachings to a varied expatriate and local students. This will be achieved in a secure, caring and disciplined environment by means of a challenging, balanced, academic, and educational curriculum that is delivered by a dedicated and qualified teaching staff who endeavor to help students realize their full intellectual, social, moral and physical potentials, and develop their critical thinking and research-based decision making skills. TEMPLER PARK INTERNATIONAL SCHOOL is dedicated to providing a highest quality American educational program with the cornerstones of morals, self-worth, and quality performance among students and staff, enhancing students’ productive and responsible participation in society at large. We indiscriminatingly seek to foster acquisition of the values and heritage to prepare for the future in full capacity.
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