Quest Diagnostics
Quest Diagnostics
Posted 3 months ago
Full Time
Lenexa, Kansas
Fully Remote
Smart Summary
Responsibilities
Answer and resolve customer inquiries via telephone, email, chat, and AI channels in a prompt and professional manner. Deliver a consistent customer experience while handling requests of moderate complexity.
Qualifications
You have a passion for delivering exceptional customer experiences through various communication channels. You are adept at handling customer inquiries and resolving issues promptly and accurately.
Must Have Skills for ATS
Customer Service
Communication Channels
Voice
Chat
AI related inquiries
Job Description
Client Service Representative I - Temporary role until end of year | Fully Remote
Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.
Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central
Shift schedule: Mon - Fri, 10:30AM - 7:00PM Central with a rotating Saturday schedule.
Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed.
Start date: June 5th
Pay: $16.50/hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Quest Diagnostics
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