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Body Shop Customer Service Representative

Toyota of Melbourne

Posted 3 months ago

Full Time

Melbourne, Florida

In Person

Smart Summary

Responsibilities

The representative is responsible for following up with collision customers via calls and emails to ensure a high-quality experience. They must handle scheduling, reception duties, and provide timely updates to customers.

Qualifications

You are a self-motivated individual with effective communication, scheduling, and time management skills. You will be responsible for following up with collision customers to ensure a positive experience, handling inquiries, and maintaining customer records in a timely manner. A positive attitude and excellent phone etiquette are essential for this role.

Must Have Skills for ATS

Scheduling

Phone etiquette

Positive language

Job Description

Job Description: Customer Service Representative (CSR)

***Please apply online and do not call the dealership***

Company Overview

Toyota of Melbourne is located on the Central East Coast of Florida in Melbourne. We specialize in outstanding service and provide a pristine sales experience working as a team to create and retain “Customers for Life”.

Responsibilities

Following up with Collision customers making sure they had a “Truly Exceptional” experience while visiting our Collision Department by making outbound calls and emailing any concerns to the Manager. Must be patient, attentive and have clear communication skills. Scheduling skills is a must. Must have Reception skills and need to be able to update customers in a timely manner. Have the capacity to use 'positive language' at all times and be able to 'read' customers. Needs to be highly organized with great attention to detail and have excellent phone etiquette. High energy and focus on our customers’ needs/wants.

Qualifications or Requirements

  • Self-Motivated
  • Effective Communicator

  • Time management

  • Must be willing to learn and be trained

  • Positive attitude that would make a great addition to our team

  • Background & Drug Screening

Benefits

  • 401k Offered
  • Health, Dental and Life Insurance Benefits Available

Job Type: Full-time/ Hourly

 Monday through Saturday. 40 hour work week. 8:30am-5:30pm. Please ask for schedule details. 

“We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.”

Toyota of Melbourne

We pride ourselves in having a relaxed, professional atmosphere whether you are in our Service Department, Parts Department or Sales Department. Our Master Certified Toyota Technicians and PRO Certified and PRIDE Certified Toyota sales staff will work very hard to earn and maintain EVERY customer a "Customer For Life." J.D. POWER AND ASSOCIATES "CERTIFIED RETAILER AWARD" This award is based on Annual Survey Responses from Actual Dealership Customers - In Sales Satisfaction. Conducted by Independent Marketing Firm - J.D. Power and Associates. Toyota of Melbourne was among only 49 total Dealerships in the United States (including all makes and models) to receive this prestigious award. As you can see, we, at Toyota of Melbourne continually seek and meet the highest standards in our profession. We are proud of our dealership and our customers who have participated in helping us achieve these awards. As an added bonus to our customers, we now offer non-factory Free Limited Lifetime Power train warranty (good at participating dealerships) and 2 years complimentary maintenance provided by Toyota, with the purchase of any new Toyota.
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