Primary contact for patient access for patients and other departments.
Maintains provider schedules to achieve productivity targets, patient access and provider flow.
Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
Manages the schedule during transition to new models of care when applicable.
Monitors physician’s panel and contacts patients who are past due for appointments.
Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
Reschedules patient appointments and extends patient schedules as necessary
Processes cancellations and no show appointments, and notifies clinician of change in schedule.
Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
Maintains efficient flow of daily patient schedule and front office operations
Mail out new patient package when applicable
Confirms appointments within 24 hours
Liaison for existing and future patients seeking new and follow-up care appointments
Performs tasks as a receptionist and EMR Specialist as needed
Timely communication of unresolved issues to manager or designee to facilitate timely interventions
Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
Maintains confidentiality regarding patient information in accordance to HIPAA regulations
Ability to float to other MACC practices when required
Perform other work related duties and activities as assigned or requested

Ability to read, write and communicate in English
High school graduate or equivalent
At least one (1) year of experience with medical scheduling preferred
At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
Demonstrated excellence in providing customer service
Strong communication and interpersonal skills
Medical terminology knowledge preferred
Typing skills at 30 WPM preferred

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 600 physicians, over 5,000 employees and over 250 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, a Level III trauma center, the Cape’s leading provider of homecare and hospice services (VNA), seven urgent care centers, a primary and specialty care network, a skilled nursing and rehabilitation facility, an assisted living facility, and numerous health services and programs. We are committed to achieving and maintaining the highest standards in healthcare by partnering with other health and human service providers and continuing to invest in new technologies. By offering services like imaging and radiology, heart and vascular care, surgical services, orthopedics and urgent care, Cape Cod Healthcare provides access to exceptional medical services across the Cape. For over a century, we have never wavered from our mission: To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.

Scheduling Access Specialist, PCP (Hyannis)

Scheduling Access Specialist, PCP (Hyannis)

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