Salary Grade: Service Representative I or II (Based on experience)  

Duties: Respond to internal and external customer service inquiries and requests in a timely and accurate manner; direct calls and inquiries to the appropriate bank service partner(s) for successful processing and conclusion.  Assist Wayne Bank’s Community Offices and back-office personnel in providing first-class customer support.  Ensure that customer requests are completed within required timelines and in accordance with established bank policies, procedures, and regulatory requirements.

Responsibilities include processing of daily exception items, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, delayed availability holds, and telephone transfers; performs deposit and card processing and related functions, including but not limited to, customer verifications, debit card processing and maintenance, document research requests, legal item reviews and processing, document imaging, as well as other duties as assigned.  

Skills: Good communication, organizational, and interpersonal skills; moderate to advanced computer skills including knowledge of Microsoft Office, Teams, Word, and Excel. Effective verbal and written communication skills, good interpersonal skills, and the ability to multi-task in a team-based environment is preferred.  Knowledge of banking deposit regulations, forms, and documents is also preferred.

Experience: Prior banking, financial, deposit, and/or teller experience preferred, but not required.

Education: High School Diploma or equivalency.