Cruise Operations Associate A

C

Canaveral Port Authority

Posted 3 months ago

Full Time

Cape Canaveral, Florida

In Person

Smart Summary

Responsibilities

Assists in the execution of paid parking lot activities, including collecting fees and safeguarding funds. Manages vehicular and pedestrian traffic flow and enforces parking restrictions around cruise terminals.

Qualifications

You have a high school diploma or GED and are at least 18 years old. You should possess strong customer service skills and the ability to communicate effectively, both verbally and in writing. You must be willing to work various shifts, including weekends and holidays, and have basic computer skills.

Must Have Skills for ATS

customer service

parking fee collection

traffic control

basic computer skills

Job Description

 

Job Summary:

This position is the individual on staff of the Canaveral Port Authority who assists in the execution of paid parking lot activities. This position reports to the Cruise Operations Supervisor. The Canaveral Port Authority is a 24/7 operation: 365 days a year. 

Essential Functions:

  • Strong customer service approach when interacting with guests, cruise line customers, ground transportation operators, and Port Canaveral visitors.
  • Collect and safeguard parking fees collected from users of Canaveral Port Authority parking lots in accordance with CPA procedures.
  • Safely facilitate the movement of vehicular and pedestrian traffic in areas surrounding the assigned cruise terminals. Direct charter buses, passenger shuttles, and taxis to designated drop-off and loading areas. Direct parking lot users to designated parking areas, i.e., employees, passengers, visitors, vendors, and crewmembers.
  • Enforce parking restrictions and assist in identifying unlicensed taxis and shuttles. Assist in providing safety and security for users of parking lots and other outside facilities. Guard against abuse of CPA parking facilities. Lock and secure gates as directed at the close of business.
  • Cooperate with departments as assigned to support events, functions, or other accommodations.
  • During emergency conditions, all CPA employees are automatically considered essential employees and may be subject to recall.  These events may include, but are not limited to, natural, man-made, or public health emergencies. Employees may be expected to perform emergency and/or recovery operations outside of their normal assigned responsibilities and routine working hours.
  • Perform other duties as assigned.    

Minimum Qualifications: 

  • High School Diploma or GED equivalent 
  • Must be 18 years old
  • Bilingual is preferred
  • Must be willing to work a variety of shifts including weekends and holidays
  • Must be able to follow verbal and written instructions and communicate information effectively
  • Must have ability to perform basic computer skills

Licenses / Certification Required:

  • Must possess a valid Florida Driver’s License or have the ability to obtain one within 30 days

Physical Requirement:

  • Must be able to work in all types of weather
  • Must be physically able to stand for long periods of time. Tasks involve the intermittent performance of physically demanding work, typically involving some combination of reaching, bending, stooping, kneeling, or crouching, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).

Environmental Requirements

  • Outside for 8-10 hours a day

 The Canaveral Port Authority is an EEO employer – M/F/Vets/Disabled

C

Canaveral Port Authority

Florida’s premier seaport, Port Canaveral delivers an unmatched experience for cruise travel and cargo operations with a customer-forward approach and convenient, centralized location that serves as a gateway to major markets and top-tier destinations. Our world-class facilities and dedication to operational excellence have made Port Canaveral an economic driver in Central Florida and throughout the state. And we’re always striving to get better through innovative initiatives like the Port Canaveral Advantage, a five-year, $912 million enhancement project that is expanding capacity and capabilities across all aspects of our business.
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