Cleveland Outlet - Team Lead/Shift Manager

G

Goodwill Industries of Gr. Cleveland & East Central Ohio

Posted 3 months ago

Full Time

Cleveland, Ohio

In Person

Smart Summary

Responsibilities

Assist with daily store operations and drive team goals to ensure efficiency. Tasks include running the register, sorting and pricing merchandise, and reporting on performance metrics.

Qualifications

You have a minimum of 6 months of leadership experience and a high school diploma or GED. You demonstrated exceptional customer service skills and the ability to assist with daily store operations, drive team goals, and manage various retail tasks.

Must Have Skills for ATS

customer service

Job Description

Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time Store Team Lead/Shift Manager at their Cleveland Outlet Store.

Do you have a little leadership experience and want the opportunity to further your career in an entry-level retail store management position? Would you like to join us in our mission to empower people on their journey to independence?

You will assist with daily store operations, drive team goals, and jump in wherever needed to ensure the job gets done! Whether running the register, sorting or pricing merchandise, or reporting on metrics, you will need a positive attitude and leadership skills.

As part of the Goodwill team, you can make a difference and change lives every day! Working at Goodwill means you are part of a team that helps fund outreach programs for people in need in your local community. These include pre-employment programs, job placement, family strengthening, and community outreach services. Plus, you will help us keep tons of trash out of landfills yearly!

We offer full-time hours with an amazing benefits package that includes:

  • Bonus incentive plan
  • Generous paid time off
  • Paid holidays
  • Medical, dental, & vision benefits at a fraction of the premium cost
  • Retirement planning with company match

QUALIFICATIONS FOR A STORE TEAM LEAD

  • Minimum of 6 months of experience in a leadership role
  • High school diploma/GED
  • Exceptional customer service skills

Goodwill continues to be an environmentally friendly way to divert clothing, textiles, and housewares from landfills. In 2023, more than 25 million pounds of material were diverted from landfills because of area donors and our local Goodwill system.

Goodwill is a nonprofit, social service agency dedicated to improving the lives of all people by providing skill-building programs and services needed to help remove common barriers to good jobs and independence. The stores provide revenue to help fund these programs and serve as job training sites.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.

G

Goodwill Industries of Gr. Cleveland & East Central Ohio

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is a 501(c)3 Non-Profit that works to improve the quality of life and employment opportunities for all people. Our Mission Services Department offers a wide variety of programs and services that help local individuals build the life and employment skills they need to succeed. Goodwill operates Thrift Stores to supplement funding for these programs. Looking for a career that makes a difference in your life and in the lives of others? Look no further! A career with Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. gives you the opportunity to do just that - and have fun doing it! What makes Goodwill a unique employer? Our Beyond Great Program: Beyond Great Training for every employee consisting of customer service training (internal and external), how to enjoy work, going beyond great in all areas, fun days each month, shooting star recognition programs and more. Based on the book, The Dream Manager by Matthew Kelly, our on-site Dream Facilitators help employees articulate and achieve their personal and professional dreams. We offer a Wellness Program with annual health fair/screening, healthy-focused agency-wide campaigns and direct access to a health coach. Our Emerging Leader Program pairs up-and-coming leaders within Goodwill with mentors for a one-year program. Choose a career that allows you to grow and develop both personally and professionally within a fun environment – choose Goodwill!
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria