SUMMARY: 

Chapman Partnership’s case management services will be guided by ethical principles respecting autonomy, dignity, privacy and the rights of the individuals we serve. Case managers provide case management services to residents and families, to meet their social and emotional needs as they impinge on their medical, social, psychological, economic, and spiritual condition, and the safe transition from one environment to another.

DUTIES AND RESPONSIBILITIES:

• Assess residents and/or families for appropriate services and formalize individual service and goal plans.
• Participate in case conferences regarding resident’s status, needs, outplacement, and discharge plan.
• Provide services to restore residents to optimal social environment, utilizing community agencies and resources in helping residents stabilize and regain independence.
• Provide outplacement and follow up services with resident.
• Prepare and keep current a case record on each resident in Homeless Management Information System (HMIS).
• Prepare statistical reports and complete a variety of reports for distribution.
• Manage customer satisfaction surveys, and prepare and analyze productivity and performance reports.
• Assist with transportation needs for residents. Inspect vehicles for proper working conditions and report maintenance needs, as necessary.
• Performs other assignments or tasks as deemed necessary.

QUALIFICATIONS:

• Bachelor’s degree in social services, human services or related field; or equivalent experience. Certification preferred.
• Minimum of one (1) year practical experience working in social services, human services and/or with the homeless population. Two (2) years’, practical experience may substitute for the education requirement.
• Valid driver license (State of Florida), adequate level of car insurance as required by law and clean driving record.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of social services, counseling and behavior sciences. 
• Overall understanding of the issues affecting our residents. 
• Experience working with vulnerable populations.
• Ability to be professional, flexible, respectful, and calm. 
• Ability to work well with others. 
• Ability to lead by example.   
• Ability to provide effective support and guidance to further develop professionals within the Program Services department.
• Exceptional verbal and written communication skills. 
• Computer Literate. 
• Solid social service management skills.
• Bilingual in English and Spanish and/or English and Creole preferred.