Entry Level Customer Service Representative

THE GEM

Posted 3 months ago

Full Time

Virginia Beach, Virginia

In Person

Smart Summary

Responsibilities

The role involves conducting face-to-face residential outreach to educate community members on nonprofit missions and encourage voluntary contributions. Additionally, the associate will participate in training and mentor new team members to progress into leadership roles.

Qualifications

You have strong communication and interpersonal skills, and you are comfortable engaging with people in face-to-face settings. You are motivated, coachable, and eager to learn, with a positive and service-oriented attitude. No prior experience is required as paid training and ongoing professional development are provided.

Must Have Skills for ATS

Fundraising

Community Engagement

Customer Service

Sales

Job Description

We are hiring motivated individuals for an Entry-Level Customer Service & Fundraising Associate role focused on face-to-face community engagement and nonprofit fundraising support. This position is designed for individuals seeking hands-on experience, structured training, and fast-track career growth into leadership roles.

No prior experience is required. We provide paid training, mentorship, and ongoing professional development to help you succeed from day one.

Key Responsibilities

  • Provide professional, friendly face-to-face customer service during residential outreach
  • Educate community members on nonprofit missions, programs, and fundraising initiatives
  • Communicate clearly and respectfully while addressing questions and concerns
  • Encourage voluntary contributions to support nonprofit fundraising campaigns
  • Build positive relationships and represent nonprofit partners professionally
  • Participate in team meetings, training sessions, and skill-building workshops
  • Develop communication, fundraising, and leadership skills through hands-on experience
  • Progress into leadership roles by supporting and mentoring new team members

Qualifications

  • Strong communication and interpersonal skills
  • Comfortable engaging with people in face-to-face settings
  • Positive, outgoing, and service-oriented attitude
  • Motivated, coachable, and eager to learn
  • Dependable, punctual, and team-focused
  • Must be 18+ and legally authorized to work in the United States

Preferred (not required):

  • Experience in customer service, retail, hospitality, sales, or similar roles

Compensation & Benefits

  • Paid training from day one
  • Full-time schedule with immediate start availability
  • Base pay plus uncapped performance-based bonuses
  • Clear advancement path into leadership and management roles
  • Mentorship, training programs, and professional development opportunities
  • Team-oriented environment with recognition for performance and growth

Career Growth Opportunity

This role is ideal for individuals looking to build a career in customer service, nonprofit fundraising, community outreach, or leadership development. You’ll gain real-world experience, develop valuable communication skills, and have a clear pathway to advancement based on performance—not seniority.

Salary: 18 - 24 USD Per hour

THE GEM

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