Guest Experience & Operations Lead

US Ghost Adventures

Posted 3 months ago

Full Time

Gettysburg, Pennsylvania

In Person

Smart Summary

Responsibilities

The lead manages daily operations, reservations, and staff coordination at the Brickhouse Inn. They also act as the primary host for guests, coordinating immersive events and the daily Champagne Hour.

Qualifications

You have a genuine passion for hospitality and a background in customer service, theater, performance, or entertainment. You possess the logistical skills to manage daily operations smoothly and the empathy to resolve guest and staff issues effectively. You are also a creative thinker, capable of bringing imaginative concepts to life and fostering team collaboration.

Must Have Skills for ATS

Reservations

Customer Service

Hospitality Management

Job Description

Job Type: Full-time
Pay: $17 per hour
Shifts: Evenings

Are you ready to be the heart and soul of Gettysburg’s top-rated historic inn?

Our company manages a portfolio of historic—and truly infamous—properties across the country. Locally, we operate the beautiful Brickhouse Inn Bed & Breakfast, but our broader family of properties includes "real-life haunted houses" like the legendary Lizzie Borden axe murder house.

Because we do more than just provide a place to sleep, we are looking for a dynamic hospitality professional to take the reins at the Brickhouse Inn. This role is the nerve center of the property. You will be the ultimate host, the operational problem-solver, and the creative spark that keeps our guests leaving 5-star reviews. If you love a laid-back, fun atmosphere where your innovative ideas can actually come to life, this is your stage. 

Where You Make Your Mark

  • You are the main point of contact for the property. You’ll handle reservations, seamlessly check guests in, answer emails, and troubleshoot on the fly.
  • You’ll keep the ship sailing smoothly by guiding staff, managing clock-outs, ensuring all daily tasks are spotless, and maintaining a fiercely positive, helpful team environment.
  • You aren't just running an inn; you’re making memories. You will host our signature daily Champagne Hour and ensure every guest feels like a VIP.
  • Be the go-to resource for Gettysburg’s rich history and local gems. You’ll offer personalized recommendations and coordinate immersive events—like our captivating ghost hunts—that leave a lasting impression.

Your Hospitality Superpowers

  • You have a genuine passion for hospitality. A background in customer service, theater, performance, or entertainment is highly desirable because you know how to captivate an audience.
  • You have the logistical chops to keep operations running perfectly and the empathy to gracefully resolve any guest or staff issues.
  • You think outside the box. You can bring imaginative concepts to life and foster a culture of creativity and collaboration among your team.
  • Because you will be hosting our fabulous Champagne Hour, you must be at least 21 years of age.

The Perks & Environment

  • This role is eligible for Health Insurance, Paid Time Off (PTO), Paid Holidays, and Sick Leave.
  • We are consistently voted “BEST” on Kayak, TripAdvisor, and other tourism sites. You get to build on a winning track record.
  • A very laid-back, fun, and supportive atmosphere where each day brings new opportunities to entertain and inspire.

Zaal Ventures is an Equal Opportunity Employer and values diversity in the workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please note: Candidate must reside in the U.S. and be fluent in English. We are unable to provide work visa sponsorship for this position.

US Ghost Adventures

US Ghost Adventures offers entertaining, historic, and authentic ghost tours of the United States’ most haunted cities. We aim to deliver fun, yet honest accounts of the hauntings that are so prevalent across the nation. Our team of over 400 employees and tour guides is passionate about delivering memorable experiences for each of our guests, every day of the year. The stories you will hear on our tours have been refined over the years to include experiences by our own guests and tour guides, as well as interviews of firsthand accounts from those who have witnessed the unexplained. We’re not here to dress up in costume, jump out and scare you, or to recite dramatic flair. We strive to make sense of the unexplainable by showing you the places and telling you the stories of the people who left their mark on them. We hope you’ll join us in one of over 85 cities for a frighteningly fun experience! Visit one of our historic properties for an overnight stay or tour, if you dare. Each location has an amazing story to tell, its own character, place in our history, and a reputation for hauntings amongst both staff and visitors. We hope you'll join us for a new type of experience as our home becomes yours during your stay! We hope to see you! THE LIZZIE BORDEN HOUSE IN FALL RIVER, MASSACHUSETTS: LIZZIE BORDEN TOOK AN AXE... THE VILLISCA AXE MURDER HOUSE IN IOWA: ONE OF AMERICA’S MOST HAUNTED HOUSES THE WELTY HOUSE AT BRICKHOUSE INN, GETTYSBURG, PA: GATEWAY TO HISTORY AND HAUNTINGS
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