Strongsville - Retail Associate

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Goodwill Industries of Gr. Cleveland & East Central Ohio

Posted 3 months ago

Full Time

Strongsville, Ohio

In Person

Smart Summary

Responsibilities

Deliver exceptional customer service by assisting shoppers and promoting store initiatives to meet sales goals. Maintain store operations through restocking shelves, organizing displays, and ensuring a clean environment.

Qualifications

You have a passion for retail and delivering outstanding customer experiences. You possess strong teamwork and communication skills with a proactive attitude, and the flexibility to adapt to a dynamic retail environment. While retail or customer service experience is a plus, it is not required as training will be provided.

Job Description

If you're enthusiastic about retail, excel in a team-oriented environment, and are dedicated to achieving success, we'd love to meet you!

Join the Retail Team at Goodwill Strongsville - Make a Difference and Change Lives Every Day!

Are you ready to turn your passion for helping others into a rewarding career? At Goodwill, we believe in the power of community and the potential of every individual. Join us as a Retail Associate and be part of a mission-driven team that's changing lives through meaningful work and exceptional customer experiences.

Some of the great perks of working at Goodwill:

  • Bonus incentive plan
  • Generous paid time off
  • Retirement planning with company match
  • Employee Assistance Program
  • Employee discount

Employees who work full-time are also eligible for:

  • Medical, dental, & vision benefits at a fraction of the premium cost
  • Short-term and long-term disability insurance at no cost
  • Life insurance at no cost
  • Paid holidays
  • Retirement plan with company match incentive

About Goodwill:

For over a century, Goodwill has been a cornerstone of communities, dedicated to empowering individuals through skill-building programs and services. While we're best known for our retail thrift stores, our true impact lies in the job training and employment support we provide, helping people overcome barriers and achieve economic independence.

As a Retail Associate, you'll play an essential role in creating an inviting and efficient shopping experience. You'll support smooth store operations, work collaboratively with a passionate team, and directly contribute to our mission of improving lives through the power of work.

Key Responsibilities:

Customer Engagement

  • Deliver exceptional customer service by warmly greeting and assisting shoppers.
  • Answer customer inquiries and provide product recommendations with a positive and professional demeanor.
  • Foster a welcoming and inclusive environment to enhance the shopping experience.

Sales & Goal Achievement

  • Support the team in meeting and exceeding sales goals and key performance indicators (KPIs).
  • Actively participate in promoting store promotions and initiatives.

Team Collaboration

  • Collaborate with teammates to overcome challenges and share best practices.
  • Participate in team meetings, offering ideas and insights to improve store performance.

Store Operations

  • Restock shelves, organize merchandise displays, and conduct inventory counts.
  • Maintain a clean, safe, and organized store environment that aligns with company standards.

Problem Solving

  • Adapt to changing business needs, multitask effectively, and stay calm under pressure in a fast-paced environment.

What We're Looking For:

  • A passion for retail and delivering outstanding customer experiences.
  • Strong teamwork and communication skills with a proactive attitude.
  • Flexibility to adapt to a dynamic retail environment and prioritize tasks effectively.
  • Experience in retail, sales, or customer service is a plus, but not required - we'll provide the training!

Why Join Goodwill?

By joining Goodwill, you're not just starting a job; you're contributing to a legacy of positive change in your community. Every day, you'll help us transform lives through the power of work, while enjoying a fulfilling and dynamic career in retail.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.

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Goodwill Industries of Gr. Cleveland & East Central Ohio

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is a 501(c)3 Non-Profit that works to improve the quality of life and employment opportunities for all people. Our Mission Services Department offers a wide variety of programs and services that help local individuals build the life and employment skills they need to succeed. Goodwill operates Thrift Stores to supplement funding for these programs. Looking for a career that makes a difference in your life and in the lives of others? Look no further! A career with Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. gives you the opportunity to do just that - and have fun doing it! What makes Goodwill a unique employer? Our Beyond Great Program: Beyond Great Training for every employee consisting of customer service training (internal and external), how to enjoy work, going beyond great in all areas, fun days each month, shooting star recognition programs and more. Based on the book, The Dream Manager by Matthew Kelly, our on-site Dream Facilitators help employees articulate and achieve their personal and professional dreams. We offer a Wellness Program with annual health fair/screening, healthy-focused agency-wide campaigns and direct access to a health coach. Our Emerging Leader Program pairs up-and-coming leaders within Goodwill with mentors for a one-year program. Choose a career that allows you to grow and develop both personally and professionally within a fun environment – choose Goodwill!
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