Role: Case Manager, System Navigator (HSLT)

Reports to: Program Manager, Housing Stability and Linkage

Program: 1700-Coordinated Entry System

Department: Coordinated Entry

Location: The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012

Setting: Hybrid

Schedule: Monday - Friday, 8am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 10

Summary:

The Case Manager for the Housing Stability & Linkage Team provides direct services to Los Angeles County renters who are at risk of eviction or housing instability. Funded through the Los Angeles County Affordable Housing Solutions Agency (LACAHSA), this position plays a critical role in preventing homelessness by connecting clients to rental assistance, legal resources, and supportive services.
Working as part of a multidisciplinary team, the Case Manager conducts triage and assessment, service planning, and resource connection to stabilize households and promote long-term housing retention. This role requires strong engagement skills, knowledge of housing resources, and a commitment to equitable, client-centered care.

 Essential Duties and Responsibilities:

• Conducts comprehensive intakes and assessments to determine client needs, eligibility and risk factors.
• Assesses strengths and barriers of households who are unstably housed and at-risk of homelessness to determine housing and service needs.
• Completes a prioritization tool with each participant/household to determine vulnerability and risk level.
• Works with household to rapidly collect documentation needed to verify program eligibility and utilize a progressive-assistance approach to determine appropriate type and level of assistance needed.
• Collaborates with Central Fiscal Agent and Legal Assistance programs to submit both financial assistance requests and legal referrals in a timely manner, preventing further jeopardization of housing.
• Develops individualized housing stabilization goal plan with participants. This will include potential linkages to employment, legal, mental health, medical, and other community services.
• Provides advocacy with landlords on the household’s behalf to develop a workable plan to maintain housing.
• Creates and maintain consistent communication channels, both verbal and written, between several parties (i.e., household participants, fiscal administrator, legal team, outreach and engagement staff, stabilization case management staff)
• Consults with management staff to confirm household has resolved housing crisis prior to exiting from program.
• Provides participant-centered system navigation support to individuals who are not prioritized for financial support but are determined to be eligible for additional assistance.
• Works in conjunction with legal service entities to facilitate the workflow between case management and legal service support.
• Provides linkage to credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Documents all services identified and provided, referrals made, and participant feedback via satisfaction surveys in HMIS or selected electronic database.
• Advocates for and actively assists individuals in obtaining services (e.g., benefits, mental health, substance abuse, housing referrals, financial assistance, home-based services, training, medical services, mentoring and socialization).
• Refers for reunification or relocation support when necessary.
• Maintains accurate, timely, and complete client records in electronic database, ensuring all services and outcomes are documented in compliance with LACAHSA and agency requirements.
• Participates in case conferencing, team meetings, and cross-system coordination efforts.
• Attends all meetings and trainings relevant to program and scope of work.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED or Equivalent and minimum of one year case management or customer service experience required
• Able to communicate and interact with subcontractors, service providers and community partners in a culturally competent manner

Preferred Qualifications:

• Bachelor’s degree
• Bilingual Spanish

Work Environment:

• Combination of field (will need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve 
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected 
7. Collaborate

Equal Opportunity Employer  

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.   

 About the People Concern 

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. 
 
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. 
 
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. 

Benefits & Perks  

• Medical Insurance  
• Vision Insurance  
• Dental Insurance 
• Retirement Planning (403b) & Matching 
• Paid Holidays  
• Paid Vacation Days 
• Paid Sick Days 
• Employee Assistance Plans (EAP) 
• TELUS Health  
• Flexible Spending Account (FSA) 
• Basic Life / Accidental Death & Dismemberment (AD&D) 
• Voluntary Short- and Long-Term Disability 
• Voluntary Pet Insurance 
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More 
• The People Concern University & Certificates