What You’ll Be Doing

• Manage customer orders and maintain inventory systems
• Answer phones and assist customers with inquiries and requests
• Oversee office operations to ensure customer expectations are met
• Monitor email communications throughout the day for order updates, changes, and additional customer needs
• Enter and verify customer orders and railcar shipments in Cando Industrial Rail systems prior to arrivals
• Prepare and distribute Bills of Lading via email or fax as required
• Prepare documentation for truck arrivals and departures, including checklists and shipping paperwork
• Coordinate with carriers to schedule pickup times and communicate any delivery impacts to customers
• Prepare load schedules for upcoming daily operations
• Ensure all inbound and outbound railcar inspections are completed and properly documented
• Provide safety briefings to new drivers, vendors, and visitors
• Follow company and customer policies and procedures, including internal controls and record retention

What We’re Looking For

• Ability to anticipate the needs of customers and team members
• Strong understanding of customer service principles
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of organization, planning, records management, and general administrative practices
• Ability to follow written and verbal instructions with minimal supervision
• Commitment to following company rules and procedures
• High School Diploma or GED equivalent

Physical Requirements

• This is an on-site position
• Ability to sit for extended periods of time

Additional Information

• A complete job description is available upon request
• Cando Industrial Rail is an Equal Opportunity Employer and maintains a drug-free workplace