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Front Desk Clerk (FT/PT)

Horizon Outdoor Hospitality

Posted 3 months ago

Full Time

Benzonia, Michigan

In Person

Smart Summary

Responsibilities

Greet guests and manage the check-in and check-out process for campers. Handle reservations, process payments, and provide information regarding campground amenities and local attractions.

Qualifications

You have a friendly and professional attitude with strong communication and customer service skills. Basic computer and phone skills are required, and you must be reliable and able to multitask. Weekend and holiday availability is also necessary for this role.

Must Have Skills for ATS

Reservations

Customer Service

Payment Processing

MS Excel

Job Description

Timberline Campground is a family-friendly campground located near Crystal Lake, Sleeping Bear Dunes, and the Betsie River in beautiful northern Michigan. We’re looking for a dependable, friendly, and organized Front Desk Associate to help create a welcoming experience for our guests throughout the camping season.

Responsibilities
  • Greet and assist campers and guests
  • Handle reservations, check-ins, and check-outs
  • Answer phones and respond to guest questions
  • Process payments and maintain reservation records
  • Provide information about campground amenities and local attractions
  • Assist with camp store and office organization
  • Help ensure guests have an enjoyable stay
  • Myst pass background check
  • Friendly and professional attitude
  • Strong communication and customer service skills
  • Basic computer and phone skills
  • Reliable and able to multitask
  • Weekend and holiday availability
  • Hospitality, retail, or office experience is a plus, but not required
  • Competitive pay for all hours worked
  • Free or discounted RV site (depending on hours worked)
  • Generous yearly PTO
  • Career-like benefits (depending on hours worked)
  • Matching 401K (after 6 months of employment)
  • Flexible full-time or part-time scheduling
  • Friendly team atmosphere

Horizon Outdoor Hospitality

With over 75 years of combined experience in the Outdoor Hospitality industry, we offer innovative and comprehensive management and consulting solutions for the Outdoor Hospitality industry, including RV resorts, RV parks, and glamping resorts. It is our expressed goal to assist clients in setting a higher standard in operational and financial effectiveness, as well as satisfaction and experience for their guests. We’re passionate about assisting our clients with their particular needs and achieving better results, all with the intention of forging long-term alliances and relationships with them. From absentee owners to onsite managers and individual owners to institutional holdings, we offer tailored and customized approaches to each unique situation, while also providing innovative and effective solutions. No matter where your property is located or the size of the property or market, chances are we can help you. Even though each property is different and solutions can vary greatly, some things remain constant: you want to attract new customers, keep them, increase efficiency and satisfaction, and make more of a return on your investment. How can we assist you today?
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