Customer Account Representative

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Impact RTO Holdings

Posted 3 months ago

Full Time

Crossville, Tennessee

In Person

Smart Summary

Responsibilities

Manage customer accounts to ensure timely payments and maintain accurate activity records. Perform physical duties including delivering, installing, and refurbishing furniture and merchandise.

Qualifications

You have a high school diploma or GED and a valid driver's license with a clean driving record for at least one year. You are comfortable with heavy lifting and possess excellent customer service and communication skills to manage customer accounts and drive performance.

Must Have Skills for ATS

Rent-A-Center

Work Tango

401(k)

Customer Service

Sales

Job Description

Build your future with Impact RTO! We are the largest Rent A Center franchise with room for growth and yet a family feel! We are looking for people like you to add to the success of our company. Join our Management Development Program, through Impact YOUniversity. Where driven, people-first individuals train from the ground up for leadership roles within our organization. Between our tight-knit professional environment, training opportunities, and competitive benefits, you will not only grow your career but invest in an incredible future for yourself and your family.

Our coworkers enjoy a total rewards package that pays for performance and includes:

  • $15.00 Starting Pay per hour
  • Paid weekly
  • Exceptional performance rewarded with monthly profit sharing
  • Earn recognition for doing great work through our Work Tango rewards platform, this is where your performance turns into prizes
  • 5-day work week with every Sunday off
  • Paid sick, vacation and holidays
  • Employee purchase plan
  • Grow your career with Impact YOUniversity, our internal development program built to prepare future leaders for what’s next
  • 401(k) Retirement Savings Plan plus company matching up to 4%

As a Customer Account Representative, you would be responsible for:

  • Drive daily account management performance to meet and exceed company standards
  • Maintain accurate records of customer account activity, including current and past due accounts; communicate in person or via phone/text to promote timely payments
  • Must be able to lift and move (push/pull) heavy items and merchandise
  • Making daily deliveries of furniture to customers including loading and unloading of items, set-up, and installation of items
  • Safe operation and cleanliness/organization of the company vehicle
  • Protecting product with blankets and straps
  • Building and staging inventory
  • Refurbishing merchandise
  • Assist with store sales functions
  • Other duties as needed in the store and assigned by Store Manager

Qualifications 

  • Must be at least 18 years of age
  • Heavy lifting required
  • High school diploma or GED
  • Friendly with great communication skills
  • Excellent customer service skills 
  • Valid state driver’s license and clean driving record for a minimum of 1 year
  • Must be able to lift and move (push/pull) heavy items and merchandise as needed 
  • Must pass a background check, drug screening, and motor vehicle records check

A comprehensive benefits package that includes medical, dental, and vision insurances, plus company paid life and AD&D insurance, critical illness and accident coverage, short term and long-term disability

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Impact RTO Holdings

Impact RTO Holdings was created in 2015 as part of the launch of our retail division and new partnership with Rent a Center, the leading durable goods lease to own retailer in the country. We have since grown to a 77-store network covering eight states across the southeast region. We have been recognized for our excellence in operation wining the coveted Eagle Award for Top Franchisee of the Year two times and have received numerous other industry accolades for our performance and contribution within the industry while becoming one of the largest retailers within this niche of the industry.
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