UPMC East is currently hiring a fulltime Telephone Operator to join our team!

Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved!

UPMC East is currently seeking an organized and detail-minded individual to fill a fulltime Telephone Operator role. This position will be scheduled to work various shifts - including day, evening and overnight. This position will also have rotating weekend/holiday requirements.

UPMC offers a competitive benefits package and the opportunity to continue to grow professionally from both a technical and managerial standpoint.

Candidates will be placed into the appropriate job title/salary grade based on experience and education.

Apply today to see where your career can go!

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
Determine callers requirements (extension desired, information requested, etc.) and transfer call.
Provide status report on any page in progress to the individual requesting the page.

High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.

Telephone Operator - UPMC East

Telephone Operator - UPMC East

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