Description

At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states.

Athena Care provides comprehensive mental health services to children, adolescents, and adults across middle Tennessee. Services include diagnostic assessment, medical management, psychotherapy, and TMS and Spravato treatments along with Intensive Outpatient Services for adolescents and adults. Founded in 2001, Athena Care is “in-network” with most major insurance plans.

Athena Care is seeking a full-time Medical Receptionist for our Knoxville clinic. The schedule for this position will be Monday - Friday, 9AM-6PM.

The Medical Receptionist is the initial point of contact when a patient arrives and represents the office. The Medical Receptionist greets patients and navigates the check in and out process while striving for patient satisfaction in every interaction.

Core Job Duties & Responsibilities

• Greets incoming patients, and assists with check in process
• As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
• Follows scheduling procedure and ensures completion of intake process, providing support to both clients and providers as needed
• Provides superior customer services to all individuals and agencies involved through any and all modes of contact
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc)
• Identifies and resolves clients needs and issues to ensure quality patient service as they arise
• Follow contact center protocol in for handling inquiries as they arise
• Completes administrative and operational tasks to ensure the office is clean, organized, and presents well to patients and visitors
• Communicates effectively within the organization providing regular updates to supervisors and peers about current and completed tasks
• Other duties as assigned

Requirements

Education/Experience:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1-year prior healthcare experience preferred.

Licenses/Certifications:

• None required

Knowledge, Skills, & Abilities

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Physical Requirements

• This is an office-type role with primarily sedentary job duties and limited reaching, pulling, pushing, or carrying.