Description

Join the Community West Family!

At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better.

If you’re looking for a place where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here!

We don’t just offer a job; we offer a workplace you can be proud of:

Exceptional Benefits:

401(k) eligibility at 90 days
Generous PTO starting in your first year
Casual, comfortable dress code
Healthy work/life balance
Investment in growth opportunities

Role Responsibilities:

As a Member Service Representative I, you will provide prompt and courteous support to members by assisting with their financial needs and service requests. You’ll also answer basic questions related to accounts, payments, products, and services to ensure a positive member experience. Your responsibilities will include:

Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
Maintain a cash drawer or pod and have the ability to accurately account for funds received and dispersed throughout the workday.
Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.

Knowledge & Skills:

You don’t need a banking background—just curiosity, care, and the willingness to learn. We’ll teach you the rest.

High school diploma or GED
Communicates clearly, respectfully, and professionally
Comfortable with using a computer, Word, and Excel
Basic math skills are required and keyboard literacy is helpful
A member-first mindset

Work Environment: Schedule: Monday through Friday, 8:45am – 5:15pm EST.

Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.

Apply today and grow with Community West!

**Only complete application will be considered.

Community West Credit Union is a federally insured credit union committed to serving those who reside, are employed, attend school, or worship in Allegan, Barry, Ionia, Kent, or Ottawa counties in West Michigan. Because we are a member owned, not-for-profit organization, we are able to offer our members services like auto loans and mortgages with lower rates than traditional banks can offer. We also offer a loyalty rewards programs, ATMs with no fees, and group rates on insurance and other services. With our network of over 30,000 fee-free ATMs nationwide, our members can travel with ease knowing CWCU is always there to serve them. Here at CWCU, we strongly believe in giving back to the community and hiring employees who are service-minded. Most recently, we have made an effort volunteer at Kids' Food Basket and Gilda's Club and participated in a variety of community events like local parades, races and festivals. Federally Insured by NCUA | Equal Housing Opportunity | NMLS# 607371

Member Service Representative I

Member Service Representative I

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