Automotive Service Advisor / Writer – McGrath Toyota of Iowa City

Location: Iowa City, IA
🕒 Schedule: Full-Time | Monday – Saturday

About the Opportunity

McGrath Toyota of Iowa City is seeking a customer-focused and detail-oriented Automotive Service Advisor / Writer to join our fast-paced service department. As part of the McGrath Family of Dealerships, we’ve built our reputation on trust, professionalism, and delivering exceptional customer experiences.

This role is ideal for someone who enjoys working with people, thrives in a high-energy environment, and wants to build a long-term career with opportunities for growth and advancement.

Requirements

• Previous Service Advisor, Service Writer, or customer-facing experience preferred
• Strong communication and time management skills
• Friendly, organized, and professional demeanor
• Ability to multitask and manage multiple customers and repair orders
• Customer-first mindset with strong problem-solving abilities
• Professional appearance and positive attitude
• Valid driver’s license with a clean driving record
• Willingness to complete a pre-employment background check

What You’ll Do

• Greet and assist customers in the service lane with professionalism and care
• Guide customers through the service process with clear communication and support
• Write and manage repair orders while coordinating workflow with technicians
• Present and sell recommended services and maintenance options
• Maintain consistent communication with customers throughout their visit
• Help ensure a smooth, organized, and productive service department

Physical & Work Environment

• Work performed at a desk and in the service lane
• Moderate noise level consistent with a dealership environment
• Frequent movement throughout the dealership
• Occasionally lift or move objects up to 20 pounds
• Regular use of hands and fingers for typing and handling documents
• Clear communication required with customers and team members

What We Offer

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth — 97% of promotions come from within
• Supportive, collaborative, and team-oriented culture

Take the Next Step

If you’re ready to build a rewarding career and make a direct impact on the customer experience, apply today to join McGrath Toyota of Iowa City.

Get a glimpse of our culture thorough our videos! https://www.youtube.com/watch?v=oqwccPBAt7s

IND3

The McGrath Family of Dealerships are proud to be an automotive leader in our community. Since opening our doors over 70 years ago, we have maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase. Do the Right Thing Exceed Expectations Make a Difference Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that McGrath Automotive Group will professionally fit you into the automobile of your choice. Pat McGrath Chevyland Pat McGrath Chrysler Jeep Dodge RAM McGrath Kia McGrath Buick GMC Cadillac McGrath Ford McGrath Hyundai of Cedar Rapids McGrath Volkswagen of Marion McGrath Volkswagen of Dubuque McGrath Hyundai of Dubuque Davenport Used Car Superstore McGrath Toyota of Iowa City We have a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always we offer competitive pricing for your automotive maintenance needs. http://www.mcgrathauto.com.

Automotive Service Advisor/ Writer