Hilton Garden Inn Steele Creek | 4936 Trojan Dr., Charlotte, NC 28278

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and detail-oriented individual with a passion for hospitality? At Maya Hotels, we are seeking a Night Auditor to manage front desk operations, financial transactions, and overnight guest services. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. 
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities: 

Front Desk Operations:

• Perform guest check-in and check-out processes efficiently and accurately. 
• Provide excellent customer service, addressing guest inquiries, requests, and concerns. 
• Manage reservations and ensure all guest information is accurate in the system. 
• Assist with guest needs, including wake-up calls, room changes, and additional amenities. 
• Handle guest issues professionally and work to resolve them promptly.

Night Audit Functions:

• Conduct a detailed audit of financial transactions, including guest folios, cash handling, and credit card charges. 
• Reconcile daily revenue, verify postings, and resolve discrepancies. 
• Prepare and distribute reports such as the Night Audit Report, Revenue Report, and Occupancy Report for hotel management. 
• Close the day's financial activities and generate the Daily Flash Report. 
• Ensure compliance with hotel policies and procedures across all operating departments.

Accounting and Financial Controls:

• Maintain financial records, including guest ledgers, accounts receivable, and accounts payable. 
• Process and review invoices for accuracy before forwarding them to accounting. 
• Assist with month-end financial reporting and statements. 
• Monitor and control cash handling procedures, ensuring secure storage of funds. 
• Follow all hotel accounting and financial policies, procedures, and controls.

Night Safety and Security:

• Maintain a secure environment for guests and employees throughout the night. 
• Monitor hotel access and ensure the safety of property and guests. 
• Respond to emergencies such as fire alarms, medical situations, or security concerns in accordance with hotel protocols.

Responsible Business Practices: 

• Adhere to Maya Hotels' policies, procedures, and Code of Ethics. 
• Maintain a clean and professional personal appearance, following Maya Hotels Grooming Policy—a smile is considered part of the uniform. 
• Promote a safe working environment, practice proper cash handling, and comply with safety regulations. 
• Participate in hotel sustainability initiatives, including recycling efforts and reducing energy consumption.

Education, Skills and Abilities:

• Education: High school diploma or equivalent; additional education in accounting or hospitality is preferred.
• Experience: Previous experience in front office operations or night audit roles is desirable.
• Communication Skills: Excellent communication and customer service skills to interact with guests and colleagues effectively.
• Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently.
• Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment.
• Technical Skills: Proficiency in computer systems, hotel property management software, and basic accounting principles.
• Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer.
• Flexibility: Ability to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods of time. 
• Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.
• Ability lifting items up to 25lbs as needed.

Ready to Join the Team?

Apply today, we look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.