PRIMARY ACCOUNTABILITY:     

Works with the medical team to provide quality and comprehensive care to patients.

PRIMARY DUTIES AND RESPONSIBILITES

Communicates health information to patients, support staff, and team members

Answers patient phone calls, documents and communicates questions in Electronic Health Records (EHR) to provider if necessary

Relays appropriate information to the patient from provider documents in EHR

Assists providers with patient education

Monitors and processes voice mail, EHR messaging and email in a timely manner

Patient Care

a)   Performs capillary, venous, or arterial invasive procedures for blood withdrawal

b) Performs finger or heel capillary stick only for purposes of microbiological testing 

c) Performs standing orders for patients as approved by the Medical Director

Responds to emergency situations throughout the clinic as needed

Attendance

Ensures attendance and hours worked are accurately recorded in computerized timekeeping system

Properly manages paid vacation and sick leave

Responsible for regular, predictable attendance and to work hours as scheduled, which may include evenings or weekend.

GENERAL DEVELOPMENT

Requires more general organizational skills

Job duties require the ability to work independently and as part of a team

Job responsibilities require individual development of priorities for effective performance of duties, including re-prioritization in response to changes in circumstances

Employees are expected to determine an effective response to situations encountered within established precedent

Work requires consideration of the impact of work product on other employees in the work process

PROFESSIONAL &TECHNICAL KNOWLEDGE

Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program or equivalent.

Job duties require specific knowledge and training acquired during completion of on the job training and/or completion of a phlebotomy course

LICENSES AND CERTIFICATIONS

Must have current certification from the State of Washington as Medical Assistant Phlebotomist

TECHNICAL SKILLS

Ability to prepare basic correspondence and simple reports using computer.

Ability to create, send and manage email.

Ability to access and complete data entry in the Electronic Practice Management (EPM) program

Ability to access web-based applications and other computer programs including tele-health.

Fully functional in use of the Electronic Health Records (EHR) program

WORK ENVIRONMENT

Work is performed in an ambulatory care setting, which may include the requirement of working at other sites