Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today Lao Family has expanded its operations and service footprint to two additional counties including Alameda and Sacramento. LFCD’s headquarter office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides both community development real estate facilities and a diverse array of workforce, education, and human service that directly support predominantly low-income US born high barrier families and individuals, refugees, immigrants, transitional age youth, seniors and other special populations such as individuals with disabilities. 

Job Summary: Under the direction of the Site Supervisor, the Program Assistant will support the efficient operation of programs and initiatives across the organization. The ideal candidate will provide administrative, logistical, and communication support to ensure smooth day-to-day activities and contribute to the success of various projects. This role requires strong organizational, multitasking, and communication skills, along with computer proficiency. 

 Roles and Responsibilities: 

• Provides administrative and programmatic support as needed.
• Receives, sorts, analyzes, and summarizes material for the preparation of case files; reports; and maintenance of records.
• Prepare advanced word processing, spreadsheet, and presentation documents as assigned including manuals, brochures, reports, and PowerPoint presentations.
• Assist in the development and implementation of quality assurance/quality improvement measures
• Work with the management team to develop and implement high-quality events, programs, and services to Lao Family participants. This includes activities such as evening and weekend social events, job fairs, educational workshops, and large-scale community collaborations.
• Ensure compliance of policies and procedures in all LFCD programs.
• Assist program participants with available LFCD services
• Serve as a liaison with other programs or offices to accomplish program objectives
• Carefully prepare documented correspondence, assessment reports, case records, program information and related documents to ensure program activities comply with program requirements.
• Participate in the development of outreach programs and materials for the public and service providers 
• Other duties as assigned.

Requirements and Qualifications: 

• High School Diploma required. 
• 1 year of customer service experience required. 
• Experience working with sensitive needs populations including but not limited to low income, unhoused, unemployed, youth, English as a second language, women and children, etc., highly desired.
• Bilingual in Dari or Pashto preferred.
• Self-starter, ability to work with minimal supervision; excellent communication, multi-task, community relations, networking and public speaking skills.
• Demonstrated ability to work with families, women, and children and without discrimination towards peoples of diverse cultures, races/ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations.
• Understand, explain, and apply complex local, state, and federal regulations, policies, and procedures.
• Able to travel to meet with service providers and participants; ability to work independently as well as part of a team; must have a flexible schedule on some evenings and weekends.
• Proficient computer skills in MS Word, Excel, Power Point, database management and internet explorer.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire; must pass background check. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; moving objects up to 25 pounds.

Compensation: Salary is based on experience and education, along with a comprehensive benefits package including health plan/vision, dental, paid vacations, holidays, sick leave, and employer-contributed pension/group life insurance. 

To Apply: Submit your cover letter and resume. This position is open until filled and may be closed at any time.  

Lao Family Community Development Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age (over 40), disability status, protected veteran status or any other characteristic protected by law. LFCD is compliant with the Fair Chance to Compete for Jobs Act of 2019 and the Americans with Disabilities Act of 1990 (ADA).