Willamette Valley Medical Center

Job: Patient Access Representative

Job Type: Full-time NIGHT SHIFT

Your experience matters at Willamette Valley Medical Center

At Willamette Valley Medical Center we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How you’ll contribute:

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department. Reports to: Assistant Director of Patient Registration

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate. 

• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment. 

• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. 

• Provides explanation of process and addresses concerns and questions. 

• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement. 

• Verifies insurance benefits and obtains precertification/authorization as necessary. 

• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. 

• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable. 

• Collects co-pays and other funds from patients based upon established criteria. 

• Checks supplies and stocks supplies as needed. Serves as back-up for other functional areas.

• Other duties as assigned

What we're looking for:

• High school diploma or equivalent - Required

• Billing or collection experience preferred. 

• Ability to complete the Skills Competency Checklist within 90 days of hire.

• Computer experience required. Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

• Must be able to work in a stressful environment. Knowledge of medical terminology strongly preferred. 

• Ability to operate standard office equipment, including but not limited to, computer, printer, copier, fax, calculator. 

• Time management and organizational skills. 

Why Join Us:

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Competitive paid time off and extended illness bank package for full-time employees
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness

• Professional development and growth opportunities

About Us

Willamette Valley Medical Center is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters

EEOC Statement

“Willamette Valley Medical Center is an Equal Opportunity Employer. Willamette Valley Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.