Route Service Representative

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Economy Linen Hospital Services

Posted 3 months ago

Full Time

Indianapolis, Indiana

In Person

Smart Summary

Responsibilities

The Route Service Representative is responsible for the professional delivery and pickup of linens and uniforms to customers. They must maintain accurate records, ensure vehicle safety, and build strong client relationships.

Qualifications

You have a strong ability to manage delivery routes and maintain accurate records. You are responsible for ensuring customer satisfaction through professional service and safe operation of company vehicles. This role requires adherence to all safety and DOT regulations.

Must Have Skills for ATS

DOT

Route Management

Job Description

Position Title: Route Service Representative
Department: Drivers
Reports To: Route Manager
Location:
Position Summary The Route Service Representative is responsible for the timely, efficient, and professional delivery and pickup of linens, uniforms, and related products to our customers. This position ensures customer satisfaction by maintaining a high standard of service, building strong relationships with clients, and always representing Economy Linen in a professional manner.
Essential Duties and Responsibilities
  • Deliver and pick up customer orders according to assigned routes and schedules.
  • Load and unload products safely and efficiently.
  • Verify counts of items delivered and picked up, document discrepancies.
  • Maintain accurate records of deliveries, pickups, and customer interactions.
  • Ensure company vehicles are operated safely, maintained, and kept clean.
  • Communicate customer feedback, concerns, and service issues to the Route Manager.
  • Provide excellent customer service by responding promptly and professionally to customer needs.
  • Uphold all safety, DOT, and company policies and procedures.
  • Perform other related duties as assigned.

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Economy Linen Hospital Services

In a world of increasingly complex and impersonal service organizations, we are a family-owned and professionally run business. That means we not only deliver the state-of-the-art facilities and services you’d expect from a national firm, but also the personal service, integrity, and value of a family-owned company. We work closely with our clients to design the right linen program for their medical linen service needs and ensure maximum value and operational efficiency. It’s our goal to help reduce client costs with our integrated service programs. To help us achieve this, we also provide clients with proprietary software to help track and manage their inventory, and meet with them each month to discuss usage. We use this data to help us customize and improve our medical linen programs for each client. This constant improvement process means we stay on the cutting edge of best practices – we actively work with clients each and every month to identify ways we can serve them better. We know that the comfort of your patients is your paramount concern. We can offer the quality linens to keep them comfortable while giving you a comfort level with your budget as well. We are also among the leaders in eco-friendly business operations. Our Zanesville Production Facility recently underwent a $2M+ makeover to increase its capacity by 30% while reducing energy use and saving an estimated 20M gallons of water per year. Learn more about our Zanesville Production Facility or contact us for information.
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