Overview

Position Summary:

The Pre-Approval Advisor (PAL Advisor) receives new Purchase leads to assist customers in obtaining a Pre-Approval for their purchase transaction.  The PAL Advisor initially works up a Pre-Approval with their Managers review, and then introduces the customer to the Sr. Loan Officer.  Once the Sr. Loan Officer establishes contact with the customer and the file is transferred to the Sr. Loan Officer, the PAL Advisor continues to work on obtaining the Underwritten Pre-Approval. 

Responsibilities

Responsibilities:

• Engage in conversation and establish rapport with customers to obtain a complete and accurate “Property TBD” purchase loan application
• Inquire and gather information as it relates to a customer's financial situation and financial goals.
• As applicable, run an Automated Underwriting System (AUS) to confirm the customer’s eligibility for a loan program
• Run the Mavent compliance test to confirm the loan file is in accordance with state and federal mortgage laws
• Initially obtain a Manager reviewed Pre-Approval, and then progress to obtain an Underwritten Pre-Approval
• Educate both the customer and Sr. Loan Officer about next steps for a customer's file.
• Set realistic expectations for both the customer and the Sr. Loan Officer in order to maximize customer satisfaction.
• Input data into computer system as it relates to information gathered for the mortgage loan.
• Disposition customer files appropriately depending on the interest and ability of customers to proceed with the loan origination process.
• Other duties may be assigned.

Qualifications

Qualifications:

• 1-2 years of customer service, call center, or sales experience
• Successful completion of the Purchase Coordinator role and PAL Advisor training within the ProLO program
• Ability to effectively communicate with customers
• Excellent customer service skills.
• Proficiency with Microsoft Office programs such as Word, Excel, and Outlook.
• Passionate about helping customers achieve financial goals.

Desired Education/Experience:

• One or more years’ of office or inside customer service / call center experience preferred.
• 1 or more years of experience working in the mortgage or real estate industry preferred.
• 1+ years of customer service and/or sales experience preferred.
• High School Diploma or equivalent; some college preferred.