Customer Service Associate - Logistics
Penske
Customer Service Associate - Logistics
Penske
Posted 3 months ago
Full Time
Beachwood, Ohio
In Person
Smart Summary
Responsibilities
The associate monitors delivery schedules and tracks shipments to ensure timely delivery of materials to customers. They utilize TMS systems to process orders and collaborate with carriers to resolve transportation issues.
Qualifications
You have proven communication skills with a strong focus on internal and external customer service to meet business needs. You are proficient in using a TMS system to enter and process customer orders and have experience working closely with common carriers to ensure on-time deliveries.
Must Have Skills for ATS
TMS system
Job Description
Position Summary:
A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.
Shift:
Monday thru Friday 3:00pm - 11:30pm
Major Responsibilities:
• Use TMS system to enter & process customer orders
• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
• Communicate with associates from other shifts
• Complete daily logs and checklists
• Work with customer to resolve any transportation issues
• Identify cost savings opportunities for the customer
• Other projects and tasks as assigned by supervisor
About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Penske
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