Description

https://www.auxiant.com/

Auxiant’s Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect
Empowerment
Agility
Leadership

Be part of a growing and prospering company as a Customer Service Specialist in our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

Handle incoming and outgoing phone calls from providers and members.
Handle incoming live chats via the website from providers and members.
Respond to emails via Auxiant secure email from providers.

Essential Functions:

Answer provider phone, live chat, and secure email questions regarding claim status and benefits
Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:

Other duties as assigned or appropriate

Education/Qualifications:

Excellent phone skills/etiquette
Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
Qiclink experience
Previous call center experience preferred
Excellent verbal and written communication skills
Proven experience in a professional office environment
Proven customer service experience required
Medical insurance background preferred
High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Auxiant is a Third Party Administrator (TPA) of self-funded benefit plans. Our specialty is customization, technological tools for clients and individuals, and cost-control and health management. We provide administration for over 60,000 employees from our administrative offices in Madison Wisconsin and Cedar Rapids, Iowa. Our Sales offices are in Cedar Rapids, Iowa and Milwaukee, Wisconsin. TPAs are one of the best-kept secrets in the country. Many people do not know TPA firms exist-yet about 2/3 of all employee benefit plans in the U.S. use TPA services. As a TPA, we are dedicated to taking excellent care of the employer and the individuals covered under their employer-sponsored health plans. A health plan is a highly valued component of a company's employment package. With the rising costs of medical care, a health plan has also become a major employer expense. We know how important careful administration of an employer health plan is. We believe it is important to provide our plans with cost-management strategies, while providing plan participants with tools to help them deal with the complexities of health care purchasing. Auxiant's Medical Management programs help plan sponsors achieve the lowest medical spend. Auxiant is member of the Society of Professional Benefit Administrators (SPBA) and Society of Self Insured Administrators (SIIA).

Customer Service Specialist

Customer Service Specialist

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