Job Description

At Rochester Dental Clinic, our team is the foundation of the exceptional care we provide. Serving Rochester, MN for over 30 years, our experienced and dedicated staff deliver high-quality dental care in a friendly, patient-focused environment.

Our team works together to provide a full range of services, including Perio Protect, same-day crowns, and Healthy Start, using advanced techniques and continuing education to ensure patients achieve healthy, confident smiles. Personalized care and a focus on overall wellness help make every visit comfortable and effective.

Joining Rochester Dental Clinic means becoming part of a supportive, professional team where your contributions are valued, your skills can grow, and your work makes a direct impact on patients’ oral health and confidence. With a collaborative culture, emphasis on professional development, and commitment to patient satisfaction, team members have the tools and environment to thrive.

Learn more about us at: www.rochesterdentalclinic.com

Job Description: 

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: 

• Work-Life Balance: (Monday and Tuesday 7:30am-5:15pm, Wednesday and Thursday 6:30am-4:15pm)
• Paid Holidays and Paid Time Off (PTO) 
• 401(k) Retirement Plan 
• Health and Vision Insurance 
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program 
• Supplemental Coverage (Disability, Critical Illness, Accident) 
• Paid Scrub Allowance 
• Career Growth and Development Opportunities 

Key Responsibilities 

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary 

Qualifications: 

• Customer service experience 

• Dental office experienced (preferred) 

Additional Information: 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.