SUMMARY:

The Receptionist/Care Coordinator is responsible for coordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff. The Receptionist/Care Coordinator will be responsible for answering telephones, scheduling client services, performing insurance verification, confirming and rescheduling client appointments, greeting and assisting client during check-in, and obtaining client documentation.

Duties and Responsibilities

• Welcomes and greets all clients as they arrive and notifies providers of client arrival.

• Checks client in for appointment and scans all client-completed paperwork/updates to the electronic health record.

• Verifies client insurance and collecting co-pay during time of arrival and when scheduling via phone.

• Schedules new clients for intake appointments; provides explanation to client of what to bring, what to expect at first appointment, and collects payment/insurance information.

• Orients client to the space and providing company information such as patient rights information, privacy information, and other required notifications.

• Answers all incoming calls in an efficient, pleasant, and professional manner and answer inquiries related to appointments, services, and general information.

• Confirms client’s appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.

• Schedules client’s return appointment and checks client out at end of visit and send client satisfaction survey after visit.

• Works with clients to address concerns promptly and professionally. Also, work with client and billing to resolve any client insurance issues that impacts client’s ability to receive treatment.

• Assists in gathering client information to assist billing department in the event of a coding denial.

• Maintains professional relationship with clients and vendors as the face of Anew Behavioral Health for the client’s care experiences.

• Maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments.

• Manages correspondence delivered to worksite.

• Attends all required company education seminars/trainings and participates in team/company meetings.

• Other duties as assigned.

Supervision Given:

The Receptionist/Care Coordinator does not supervise.

Supervision Received:

The Receptionist/Care Coordinator reports to the Operations Manager/Assigned Supervisor.

QUALIFICATIONS:

The Receptionist/Care Coordinator must have excellent interpersonal skills (verbal and written), organizational skills, proficiency in MS Office and ability to utilize online EHR platforms. The Receptionist must also understand and follow HIPAA compliance.

Education:

A High school diploma with experience noted below is required. An associate’s degree in a Healthcare related field is preferred.

Certification:

None Required

Experience/Skills:

Prior experience in appointment scheduling, customer service, or a related field is preferred.

Physical Effort:

Requires sitting for long periods of time, viewing computer monitors, and keyboarding and must be able to lift 20 pounds.

Background:

Must pass all Federal and State background checks. Other background checks will be conducted for licensures and certifications according to company policy.

Schedule:

Full-Time, Monday through Friday, 8:00 AM to 5:00 PM

Benefits:

This position is eligible for Medical Benefits, Paid Time Off, and Paid Holiday