Schedule: Monday–Friday, 8:00 a.m. – 4:30 p.m.

Location: North MOB (Carmel)

Position Summary

This role supports patient access and administrative functions by ensuring accurate scheduling, registration, and financial documentation. The position plays a key role in facilitating patient flow while maintaining a high level of professionalism and customer service.

Role Responsibilities

• Schedule patient appointments efficiently and accurately
• Manage referrals, RightFax communications, and coordination with multiple departments
• Collect, validate, and enter patient demographic and insurance information
• Interpret insurance benefits and assist with billing-related inquiries
• Explain department and hospital charges, policies, and payment expectations
• Enter and validate charges in appropriate systems to support timely reimbursement
• Answer incoming calls and direct patients and visitors appropriately
• Interview patients to obtain necessary medical and financial information

What Success Looks Like

• Demonstrates the ability to independently schedule patients and manage referrals
• Accurately resolves routine billing and insurance issues
• Achieves proficiency in role duties, systems, and workflows within six months

Team Culture

• Diverse and inclusive work environment
• Collaborative and supportive team focused on patient-centered care
• Encouragement of professional growth and teamwork

Required Qualifications

• High School Diploma or GED
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred Qualifications

• Relevant experience in a healthcare or medical office setting
• Ability to learn and retain medical coding concepts (ICD-10, CPT preferred)
• Familiarity with medical terminology and clinical practices
• Ability to interpret insurance information accurately

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.