Serviceability Engineer

Our customers’ system requirements are usually highly complex. Bringing together hardware and software systems design, Systems Development Engineering operates at the very cutting edge of technology to meet them. We design and develop electronic and electro-mechanical or systems-orientated products, conduct feasibility studies on engineering proposals and prepare installation, operation and maintenance specifications and instructions. We’re proud to deliver programs and products to the highest quality standards, on time and within budget.

Join us to do the best work of your career and make a profound social impact as a Serviceability Engineer on our Systems Development Engineering Team in Hopkinton, Massachusetts.

What you’ll achieve
You’ll play a key role in shaping serviceability across our Unstructured Data Storage products by defining and validating requirements with cross‑functional teams. Through close collaboration with Product Engineering and Product Management, you’ll ensure adherence to serviceability standards while enhancing the overall customer experience.


You will:
 

·         Define and drive serviceability specifications that enable easy deployment, seamless updates, and efficient lifecycle management across the Unstructured  Data Storage portfolio

·         Collaborate with Product Engineering and Product Management to embed best‑in‑class serviceability features and technologies into product designs

·         Ensure products are easy to diagnose, maintain, and support, delivering an exceptional, customer‑focused product experience

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
 

Essential Requirements

• Fundamental understanding of Linux (basic commands, filesystems, processes)
• Basic knowledge of networking concepts such as TCP/IP, IP addresses, and ports
• Exposure to shell scripting (e.g., bash) and Python through coursework, labs, or personal projects
• Familiarity with virtual environments (VMs, virtualization software, or cloud labs)
• Strong communication and teamwork skills, with a willingness to learn and take ownership
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related technical field
  
  Desirable Requirements
   
• Interest in system troubleshooting, root cause analysis, or writing technical documentation
• Curiosity about using automation, data, or AI‑inspired ideas to make engineering or operational processes more efficient

• Coursework or basic awareness of Agile / Scrum development practices

Compensation

Dell is committed to fair and equitable compensation practices. The compensation range for this position is $81,600 to $112,200.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits.  You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

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  Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.