Call Center Representative

Meridian Trust Federal Credit Union

Posted 3 months ago

Full Time

Cheyenne, Wyoming

In Person

Smart Summary

Responsibilities

Deliver exceptional customer service to members via phone, chat, email, and Interactive Teller Machines. Handle financial transactions such as verifying account balances, transferring funds, and processing loan payments.

Qualifications

You have strong computer skills and a passion for delivering exceptional customer service. You will be assisting members with various financial transactions via phone, chat, email, or Interactive Teller Machine (ITM). No prior call center experience is required for this role.

Must Have Skills for ATS

phone

chat

email

Interactive Teller Machine (ITM)

Job Description

Join the Meridian Trust Team!
At Meridian Trust, we believe in helping our members—and our employees—Pursue Their Possible. We’re more than just a financial institution; we’re a team driven by curiosity, optimism, and a commitment to making a difference.   As part of our team, you’ll enjoy:
- A dynamic and supportive work environment
- Competitive pay and comprehensive benefits including medical, dental, vision, 401k with employer match, employer-paid life insurance, paid holidays and paid time off, and flexible spending accounts.
- Opportunities for growth and career development
- A culture that values innovation, teamwork, and service
- The chance to make a real impact in the communities we serve   We take pride in being an active part of the community, supporting local events, charities, and initiatives that help people thrive. If you're looking for a career where you can grow, contribute, and be inspired every day, we’d love to meet you!   Join our dynamic team as a Call Center Representative, where you'll play a key role in delivering exceptional customer service and support while helping us create memorable experiences for our members!
As a Call Center Representative (also known as a Remote Delivery Services Associate) at Meridian Trust, we are looking for team members who are passionate and enthusiastic about delivering exceptional customer service to our members. Most of the day is spent communicating by phone, chat, email or Interactive Teller Machine (ITM) assisting our members with financial transactions. These transactions vary from verifying account balances, transferring funds, collecting loan payments, reordering debit cards, reissuing pin numbers, and more. 

This position is an in-office position and will be required to work a rotating Saturday schedule from 8:45a.m. to 12:15p.m.

This job is for you if:
  • You have excellent communication skills.
  • You have strong computer skills and great, attention to detail.
  • You enjoy a fast- paced team environment.
  • No call center experience required.
  Requirements:
While previous experience is helpful, being passionate about customer service and strong computer skills are the keys to success in this role.   Pay Information: Starting Range: $16.93/hr. - $21.17/hr. Full Range: $16.93/hr. - $25.40/hr.   

Meridian Trust Federal Credit Union

Serving our communities at our branches across Wyoming, Nebraska and Colorado.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria