Night Auditor   The Osthoff Resort is seeking a friendly, professional, and guest-focused individual to join our team as a Night Auditor. This individual is responsible for balancing daily accounting reports and preparing the computer systems and front desk for the next business day. They also attend to the front desk and provide guests with AAA 4-Diamond service. The Night Auditor also assists with security and lockup procedures.     Duties and Responsibilities     The Night Auditor runs reports and prepares the property management system to turn over the day. They also take care of guest needs during that time. The Night Auditor will also assist with security and lockup procedures. This includes:  

• Provide prompt friendly and courteous service in all aspects of the job
• Will be on stage when we are at the front desk or visible to our guest and will act accordingly
• Respond to guest inquiries, concerns or complaints in a courteous, timely and efficient manner
• Handle stressful situations calmly and professionally
• Comply with all AAA Four-Diamond service standards.
• Have a complete and up-to-date understanding of “Promotional Book” special packages and events
• Have knowledge of special activities in the surrounding area
• Provide friendly, knowledgeable, and professional customer service over the phone
• Assist guests with check in/check out procedures
• Assist guests with making, adjusting, and/or cancelling reservations
• Responsible for taking deposits for advance reservations
• Responsible for cash handling procedures
• Responsible for recording adjustment to the standards set
• Responsible for keeping work areas, including front desk, telephone, back office, and concierge areas neat and clean
• Communicate any procedural changes that would help facilitate hotel operations
• Run daily reports to prepare night audit pack for accounting
• Run daily reports for Director of Rooms Division and the Front Office Manager
• Ensure back-up is run and prepare system for next business day
• Respond to guest or employee inquiries, concerns or complaints in a courteous, timely and efficient manner
• Complete daily security reports, copy and give to the appropriate department heads
• Complete rounds of the resort grounds on a regular basis throughout the scheduled shift
• Complete lock up of resort property on a nightly basis
• Have a complete understanding of the Emergency Procedures
• Have a complete understanding of the Security Officers Handbook
• Respond to all emergencies (911, fire and smoke alarms, etc.) within the resort
• Respond to guest complaints regarding noise, etc.
• All other duties as assigned by department Director and/or Executive Team members

    Qualifications  

• Education: High School Diploma
• Strong customer/guest service skills
• High degree of professionalism
• Hospitality experience preferred
• Previous Front Desk Service experience is ideal, but not required
• Basic computer skills
• Must possess a positive attitude as a contributor to a diverse work environment
• Holiday and weekend availability
• Ability to learn quickly and accurately
• Ability to stand, walk, and sit for a period of up to eight hours in addition to occasionally lifting up to 50 pounds

    Why Work at the Osthoff Resort?  

The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are aways striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work!
The Osthoff Resort is an Equal Employment Opportunity Employer. 
  About Us 

At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.