Client Experience Manager (Remote)

AO Globe Life

Posted 3 months ago

Full Time

Knoxville, Tennessee

Fully Remote

Smart Summary

Responsibilities

Connect with veterans and their families to explain supplemental benefit options through virtual consultations. Guide clients through the enrollment process and maintain accurate digital records.

Qualifications

You are a clear and confident communicator comfortable speaking with clients virtually and possess strong organizational skills to work independently. You have a passion for helping others and building client relationships, along with the technical aptitude to navigate digital platforms. A reliable internet connection and a Windows-based computer with a webcam are required.

Must Have Skills for ATS

Zoom

Salesforce

Job Description

AO Globe Life is hiring individuals to support veterans and their families as they explore supplemental benefit options. In this role, you’ll connect with individuals who have requested information about benefit programs, schedule virtual consultations, and help them better understand the options available to them.

This fully remote opportunity allows you to make a meaningful impact while building professional experience in a supportive, mission-driven environment.


Your Day-to-Day

  • Connect with veterans and their families who have expressed interest in learning about benefit options

  • Schedule and conduct virtual consultations via Zoom

  • Explain available programs in a clear, respectful, and supportive manner

  • Guide clients through the enrollment process and provide follow-up assistance

  • Maintain accurate records using secure digital systems

  • Participate in weekly training sessions and professional development calls


What You Can Expect

  • 100% remote work environment with flexible scheduling

  • Weekly pay via direct deposit

  • Warm leads provided — no cold calling or prospecting

  • Full training and licensing support

  • Monthly and quarterly performance bonuses

  • Equity opportunities for qualifying team members

  • Clear advancement paths into leadership roles

  • Supportive, mentorship-focused team culture


Who Thrives in This Role

  • Clear, confident communicators comfortable speaking with clients on Zoom

  • Organized and self-motivated professionals who work well independently

  • Individuals who enjoy helping others and building meaningful client relationships

  • Veterans, military spouses, or those passionate about supporting the military community

  • Tech-comfortable individuals who can navigate digital platforms and tools


Requirements

  • Must be legally authorized to work in the United States

  • Reliable internet connection

  • Windows-based laptop or desktop computer with a webcam


Why This Role Works for Veterans

Many members of our team are veterans or military spouses who understand the structure, discipline, and leadership that service members bring to the workplace. Our environment emphasizes mentorship, teamwork, and systems designed to help you succeed while continuing to support families in a meaningful way.


About AO Globe Life

For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States.

AO Globe Life

Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria