Do you have experience in collections or an administrative/compliance role? Looking to develop a career in financial services? Join our dynamic team at FreeStar Financial Credit Union!

Salary Range: $18/Hour

Job Title: Repayment Solutions Clerk

Location: Selfridge Office

Schedule: Mon - Fri (Full-Time)

Benefits:

3 weeks PTO available in the first year

401k with up to a 6% match

Up to a 5% year-end bonus

Purpose:

The primary purpose of the Repayment Solutions Clerk is to assist FreeStar Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions.

The most essential function of this position is to be responsible for building and maintaining strong relationships with members to assist them during times of financial hardship. Balancing the interests of the credit union with the needs of members who are past due is a critical skill for this position.

Essential Duties For Repayment Solutions Clerk

• Maintain file and system notes pertaining to account collection activity.

• Monitor loan delinquency and overdrawn shares. Contact delinquent members on accounts 15-60 days delinquent. Establish workout plans by providing options and solutions in a professional manner in an effort to retain the member while protecting the Credit Union's assets.

• Provide members with updates as requested regarding the status of their account.

• Process all correspondence for collections department ensuring accuracy of work. Create form letters, type labels and provide general administrative support.

• Research and file insurance information with the CPI Insurance Company.

• Order repossessions, maintain logs and prepare correspondence with vendors, members, and insurance companies.

• Refer delinquent loans for skip claims.

• Provide prompt response for any credit bureau disputes received through mail or E-Oscar.
• Investigate and correct discrepancies in loan applications and credit bureau reports.

• Prepare and download the auto-dialer collection call list each day.

• Monitor negative share and delinquent Courtesy Pay accounts by sending out letters, member contact efforts, and reporting accounts to ChexSystems.

• Prepare information required by collection agencies to include filing new cases, providing additional documents as needed, maintaining a litigation log, and posting payments.

• Assist in fraud research on suspicious accounts.

• Locate delinquent members who have changed their address without notifying the credit union via skip tracing and other legal collection methods.

Experience:

• High School Diploma or equivalent.
• Strong experience with Microsoft Office programs
• Minimum of six months of similar or related experience in the financial industry.
• Must have knowledge of various federal regulations and the responsibilities relating to each act of the following:
• Right to Financial Privacy Act
• Regulation E (EFTS)
• Regulation ZZ (Truth in Lending)
• Regulation B (Fair Credit Reporting Act)
• FACTA (Fair & Accurate Credit Transactions Act)
• Bank Secrecy Act (BSA)