Bell Person South Coast Winery Resort & Spa
Carter Hospitality Group
Bell Person South Coast Winery Resort & Spa
Carter Hospitality Group
Posted 3 months ago
Full Time
Temecula, California
In Person
Smart Summary
Responsibilities
The Bell Person is responsible for welcoming guests, assisting with luggage, and escorting guests to their rooms while explaining resort amenities. They also maintain the cleanliness of the lobby and entrance areas and provide information on local attractions.
Qualifications
You have excellent customer service and communication skills, with a friendly, professional, and team-oriented attitude. You are reliable, dependable, and possess strong attention to detail, with the ability to work independently and efficiently. Previous hotel or hospitality experience is preferred, and a valid driver's license is a plus.
Must Have Skills for ATS
customer service
communication skills
driver's license
Job Description
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Position Summary
The Bell Person is responsible for creating a positive first and last impression for resort guests by providing luggage assistance, escorting guests to their rooms, sharing resort information, and delivering exceptional customer service. This role plays an important part in ensuring every guest experiences warm hospitality and personalized attention.
Essential Duties & Responsibilities
- Greet and welcome guests in a courteous and professional manner
- Assist guests with luggage during arrival and departure
- Escort guests to guest rooms and explain resort amenities and services
- Provide information regarding local attractions, dining, and entertainment
- Deliver messages, packages, and guest requests promptly
- Maintain cleanliness and appearance of the lobby, entrance areas, golf carts, and courtesy van
- Support Front Office operations and participate in team meetings
- Respond promptly to guest needs and requests to ensure an exceptional experience
- Follow resort service standards and safety procedures
- Perform additional duties as assigned
- Previous hotel or hospitality experience preferred
- Excellent customer service and communication skills
- Friendly, professional, and team-oriented attitude
- Ability to work independently and efficiently
- Strong attention to detail and organizational skills
- Reliable and dependable with a positive work ethic
- Valid driver’s license preferred
- Ability to stand and walk for extended periods
- Ability to bend, stoop, lift, and carry luggage and guest items
- Ability to work indoors and outdoors in varying weather conditions
- Integrity
- Customer Focus
- Relationship Building
- Teamwork
- Passion
- Self-Motivation
- Beautiful resort and winery environment
- Supportive and collaborative team culture
- Opportunities for growth and advancement
- Employee discounts and benefits eligibility
- Opportunity to create memorable guest experiences every day
Carter Hospitality Group
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