The Robert C. Byrd Clinic, on the campus of the West Virginia School of Osteopathic Medicine, is seeking a full-time Patient Services Representative. 

Position Summary:

Schedule patient appointments, maintain physician schedules, and provide friendly and helpful customer service to patients, providers, and staff. Cross-train at the front desk. Function as an integral member of the interdisciplinary care team in providing the highest quality of care to patients.

Primary Responsibilities:

• Communicate with patients primarily over the telephone. Answer telephone calls in a professional and courteous manner; exhibit excellent telephone etiquette
• Schedule patient appointments in accordance with established procedures and provider preferences
• Verify new patient registrations and follow-up on appointment requests submitted through the patient portal
• Serve as the primary point of contact between patients and providers; notify patients of changes in provider schedules or when a provider leaves the practice
• Meet with providers to establish schedules; create provider templates; work closely with providers to create appointment codes
• Maintain and update provider schedules to ensure patients are scheduled properly
• Accurately maintain, record, and report provider hours; Track PTO,EIB, CME, etc, for providers; Document coverage for provider absences
• Other duties as assigned

Secondary Responsibilities:

 Provide front desk coverage as needed:

• Greet and register patients for medical appointments in a welcoming and professional manner
• Accurately maintain patient accounts by obtaining, recording, and updating patient personal information (including DOB, address, and phone number)
• Collect, scan, and enter insurance information; verify insurance information with every visit
• Collect patient co-pays and payments on account balances; work closely with the business office to collect back balances and or resolve billing issues
• Verify HIPAA privacy forms with every visit; update expired forms
• Complete end-of-day tasks including printing the daily journal and accurately balancing it with collections and securing collections in the lock box
• Document failed appointments in accordance with established procedures
• Answer and transfer phone calls
• Process cases in Athena
• Process buckets in Athena
• Distribute mail to physicians and nursing staff; fax documentation
• Manage multiple priorities while maintaining accuracy and attention to detail
• Communicate with difficult patients. Successfully manage patients and families in stressful or conflict situations

 Position Qualifications: 

• One year of receptionist and/or scheduling experience in a medical setting preferred
• High school diploma or equivalent required
• Excellent computer skills required
• Knowledge of medical terminology preferred

All employees are required to adhere to RCBC’s high standards of customer service excellence. 

Disclaimer: 

Job descriptions are not intended and do not create employment contracts. RCBC maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. All job descriptions have been reviewed in an attempt to illustrate the jobs functions and basic duties, in addition to ‘peripheral tasks’ or that could generally be considered ‘other duties as assigned.’ In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, experiences, qualifications, knowledge, skills and abilities have been determined to illustrate the minimal standards required to successfully perform the position.

About Us: 

The Robert C. Byrd Clinic (RCBC) is a Rural Health Clinic accredited by the NCQA as a Patient-Centered Medical Home - Level 3. RCBC, located in historic Lewisburg, WV, offers Quality Healthcare...Close to Home.

We are located on the campus of the West Virginia School of Osteopathic Medicine (WVSOM). As a comprehensive not-for-profit health care organization, we are committed to providing quality primary health care to the residents of the greater Greenbrier Valley and surrounding areas. In addition to serving the local communities, RCBC serves as a primary clinical training site for WVSOM students, interns, and residents. We offer a wide range of primary care services, including medical acupuncture, diabetic education, acute care, family medicine, psychology, internal medicine, osteopathic manipulative medicine, pediatric medicine, proctology, mental health, and radiology.

Employment at RCBC is contingent upon the timely and successful completion of a post-offer drug screen, U.S. Citizenship and Immigration Service’s I-9 form, and background investigation including but not limited to whether you have been sanctioned or excluded from participating in any Medicare, Medicaid, or other government-funded programs. 

RCBC is an Equal Opportunity Employer.