Located in the heart of downtown Seattle, the Warwick Hotel Seattle is a landmark hotel offering sweeping views of the city skyline, Puget Sound, and the Olympic Mountains. Known for its warm service, central location near Pike Place Market, the Space Needle, and the city’s vibrant shopping and dining districts, the Warwick blends classic hospitality with modern comfort. Our team takes pride in delivering genuine, personalized service to every guest who walks through our doors.

Position Summary

The Front Desk Agent is the first and last impression of the Warwick Hotel Seattle. This role is ideal for a guest-oriented professional who is passionate about hospitality and enjoys creating memorable experiences. The Front Desk Agent provides courteous, efficient, and accurate service to guests while supporting hotel operations in a fast-paced, 24/7 environment.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure

• Perform guest check-in and check-out procedures accurately and efficiently

• Handle reservations, room assignments, and billing in the property management system

• Respond promptly to guest inquiries, requests, and concerns, resolving issues with empathy and professionalism

• Provide information about hotel amenities, services, and local attractions

• Communicate effectively with housekeeping, engineering, and management to ensure guest satisfaction

• Process payments, post charges, and balance cash and credit transactions

• Adhere to all hotel policies, safety procedures, and service standards

• Maintain a clean, organized, and welcoming front desk area

Guest Service Expectations

• Demonstrate a genuine passion for hospitality and guest satisfaction

• Anticipate guest needs and go above and beyond to exceed expectations

• Maintain a positive, professional demeanor at all times

• Uphold the Warwick Hotel’s commitment to exceptional service and teamwork

Schedule Requirements

• Ability to work flexible schedules, including holidays, weekends, evenings, and overnight shifts as required

• Availability to work varying shifts based on business needs

Qualifications

• Prior hotel front desk or customer service experience preferred

• Strong communication and interpersonal skills

• Ability to multitask and remain calm in a fast-paced environment

• Basic computer skills; experience with hotel PMS systems is a plus

• Reliable attendance and punctuality

• Opera Experience Helpful

Physical & ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods (up to 8 hours per shift)

• Ability to sit, stand, bend, and reach as required during the shift

• Ability to lift, carry, push, or pull up to 25 pounds occasionally

• Ability to operate standard office equipment, including computers, phones, and printers

• Ability to communicate clearly in person and over the telephone

• Ability to visually inspect documents, computer screens, and guest identification

Equal Opportunity Statement

The Warwick Hotel Seattle is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and to complying with all applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA).

Compensation: $21.30 to $ 23.00 DOE

Benefits:

Medical, Dental & Vision

24 Hours PTO for F/T Employees 

Sick Time 1 hour for every 40 hours worked max of 56 hours

Paid Vacation 1st year 5 days, 2nd-4th years ten days, 5 to 9 years 15 days, ten years plus 20 days

Paid Holidays (8)

Hotel Discounts