Live Chat Agent
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ADF Medical Services Inc.
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Live Chat Agent
ADF Medical Services Inc.
Posted 3 months ago
Full Time
Atlanta, Georgia
Fully Remote
Smart Summary
Responsibilities
Provide real-time support to patients and clients via live chat regarding services, appointments, and billing. Document all interactions in the CRM and escalate urgent issues to the appropriate teams while maintaining HIPAA compliance.
Qualifications
You are a fast typist with strong written communication skills and a friendly, energetic attitude. You will be responsible for responding to patient inquiries instantly via live chat, managing multiple conversations professionally, and accurately documenting interactions. Adherence to HIPAA guidelines is crucial for this role.
Must Have Skills for ATS
HIPAA
Job Description
JOB OPENING — Live Chat Agent ADF Medical Services Inc.
We're hiring an energetic and professional Live Chat Agent to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills — this role is perfect for you.
Role: Live Chat Agent
Department: Customer Support & Patient Services
Location: Fully Remote 🕐 Type: Full-Time / Part-Time
What You'll Do:
- Respond to patient and client inquiries instantly through our live chat system
- Provide helpful and accurate information on services, appointments, billing, and support
- Manage multiple live chat conversations simultaneously with speed and professionalism
- Log and document all chat interactions accurately in our CRM system
- Identify and escalate urgent or unresolved issues to the appropriate team
- Deliver a consistently positive and professional patient experience in every chat
- Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- Supportive team environment and ongoing coaching
- Career growth and advancement opportunities within ADF Medical Services
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ADF Medical Services Inc.
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