Customer Service Representative
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Natasha Faesy Burgess Insurance Age
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Customer Service Representative
Natasha Faesy Burgess Insurance Age
Posted 3 months ago
Full Time
Waterbury, Connecticut
In Person
Smart Summary
Responsibilities
The representative will handle customer inquiries via phone, email, and in-person to ensure a positive experience. Key tasks include assisting with insurance quotes, updating policies, and maintaining detailed client records.
Qualifications
You have a high school diploma or GED and are familiar with insurance products and various software applications. You are a highly organized, detail-oriented individual with excellent customer service skills, able to manage your time effectively and assist clients with policy-related inquiries.
Must Have Skills for ATS
insurance products
Microsoft Office
Job Description
- 401(k) matching
- Free food & snacks
- Paid time off
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
- Answer customer questions via phone, email, and in-person
- Assist clients with new quotes, updating policies, payments, and other services
- Schedule appointments and maintain calendar
- Maintain detailed records of client interactions
- Review audits and/or policies
- Collaborate with colleagues to provide comprehensive customer service
- Knowledge of insurance products
- High school diploma/GED required, Bachelor’s degree preferred
- Excellent customer service skills
- Highly organized with strong time management skills
- Familiarity with Microsoft Office and other software applications
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Natasha Faesy Burgess Insurance Age
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