Senior Helpers North West Hartford is seeking a compassionate, organized, and dependable Office Assistant to support the daily administrative operations of our growing home care agency. The ideal candidate is professional, detail-oriented, customer-service oriented, and able to thrive in a fast-paced healthcare environment.

Join our team and help drive office success! As an Office Assistant, you will provide vital administrative and operational support to ensure the office runs smoothly and efficiently while contributing to a positive and organized workplace environment dedicated to exceptional senior care.

Enjoy Our Job Benefits:

• Paid Time Off

• Pay On Demand

• Bonus structure

Key Responsibilities: 

Customer Service

• Ensure all communication is sent in a timely manner according to policy

• Answer and screen incoming phone calls in a pleasant, courteous manner

• Input client leads into home care software, and create and send client welcome packets and prospect information

Assistant Duties

• Serve as the primary point of contact for all incoming phone calls, emails and in-person visitors, greet staff, families and guests in a professional and welcoming manner.

• Operate a multi-line phone system efficiently, handling inquiries and routine phone calls properly.

• Organize and maintain filing systems both physical and digital, ensuring easy retrieval of documents.

• Maintain an efficient office environment by managing office supplies, coordinating technical support, filing and organizing storage.

• Assist with care coordination activities, including preparing work folders, processing insurance claims, and assisting with client transitions.

• Assist with caregiver scheduling, as needed, by updating care plans and maintaining client and caregiver files and database

• Facilitate on-boarding of caregivers including interviews, new hire, tax and payroll documentation.

• Coordinate monthly caregiver training

• Assist with day-to-day operations related to reporting, tracking and data management.

• Support business development with marketing initiatives, referral programs and communications.

• Manage communications related to caregivers, compliance and paperwork.

• Work on special projects and client focused communications at the discretion of the owners.

• Provide backup assistance to Scheduling, Client Services and Marketing Departments when necessary

• Assist in newsletter and recruitment mailings

• Maintain HIPAA and confidentiality of information in office

Qualifications

• High school diploma or equivalent required

• Previous office or administrative experience preferred

• Proficient with Microsoft Office Suite (Word, Excel, Outlook)

• Strong organizational and multitasking skills

• Excellent communication and interpersonal abilities

• Reliable, with a positive attitude and attention to detail

• Healthcare or Home care experience is a plus

Benefits

• Competitive pay at $18.00 - $20.00 per hour paid bi-weekly

• Supportive work environment in a community-focused company

• Opportunities for professional development and growth

About the Company

Senior Helpers North West Hartford is dedicated to providing compassionate and dependable home care services to seniors and their families. We proudly serve Windsor and surrounding communities throughout Hartford and Litchfield Counties. Our office team plays an essential role in supporting smooth daily operations and delivering exceptional care to the communities we serve. 

Since 2002, Senior Helpers® has been the nation's premier provider of in-home senior care, with locations all across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.